Customer Service Project Manager
Resume:
Snow Hill, MD *****
kiki adzcu6@r.postjobfree.com
Career Objective
To obtain a full-time position where my management background, technology, communications, and accounting skills will be utilized.
Summary
Experience in customer service, and business roles in operations, sales, and technical environments. Proven track record as a result-oriented professional across a broad range of disciplines and industries. Competencies include:
● Easily develops relationships with the public and coworkers.
● Skilled writer and communicator, presenting ideas and information effectively.
● Troubleshooter, successfully managing technical problems, equipment, and data.
● Possess problem-solving and decision-making skills.
● Adept at identifying, measuring, and communicating information.
● Technologically proficient, strong work ethic, fast learner.
● Fully proficient in accounts payable and banking procedures
● Medical Terminology knowledge
Education
Western High School 1993-1997
DeVry University 2016-2018
Certifications
Medical Billing and Coding
Health Information Technology
Maryland Notary 2007- Current
Software Proficiencies
Microsoft Office Suite including Word, Excel, OneNote, Teams, and Outlook Dropbox/OneDrive, Salesforce, Aptify, iMIS, Personify, Google and Windows operating systems
Related Work Experience
Brightkey, Inc. June 2018 - Current
Senior Customer Service Professional
• Oversees current projects and coordinates with all team members to ensure that all service SLAs are consistently met. Processes accounts payable transactions.
• Manages project-related paperwork and production statistics
• Processes daily fulfillment orders, incoming mail payments, daily financial reconciliation, as well as the processing of remote and manual bank deposits
• Serves as the primary point of contact for the Project Manager
• Exercises comprehensive attention to detail and problem resolution
• Participates in regular client calls and meetings and prepares corresponding meeting notes
• Utilizes industry best practices, techniques, and standards throughout project execution
• Verifies that timesheets are correct and billed accordingly
• Handling month-end closing, daily account reconciliation, and high-level transactions CFG July 2014– June 2018
Assistant Branch Manager
• Assisted manager in efforts to reach profit, performance, and customer service goals.
• Handed month-end closing, daily account reconciliation, high-level transactions, and payroll
• Reviewed and managed staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
• Worked to meet branch performance standards including operating loss control, bank secrecy, compliance with policies and procedures auditing, and sales
• Managed branch operations when the manager was absent. Brinks Armored Car December 2011-June 2014
Cash Room Processor / Turret Guard
• Processed, verified, and reconciled inbound and outbound currency transactions
• Completed data entry for all currency transactions
• Prepared outbound currency orders and replenishments
• Counted, verified, and report currency inventory daily and practiced weapon safety at all times
• Monitored activity on the premises and protected the personnel, property, and shipments for which the company is responsible. Balanced and counted vaults daily
• Maintained the safety, security, and control of the building while being armed
• Controlled access to the building; verify identification and entrance authorization Wells Fargo/Wachovia October 2005-November 2011
Assistant Branch Manager
• Assisted manager in efforts to reach profit, performance, and customer service goals.
• Handed month-end closing, daily account reconciliation, high-level transactions, and payroll
• Reviewed and managed staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
• Worked to meet branch performance standards including operating loss control, bank secrecy, compliance with policies and procedures, auditing, and sales
• Managed branch operations when the manager was absent Professional References
Shelby Powers
Project Manager, Brightkey
Shauna Raynor
Document Specialist – Maxim Healthcare
Samantha Padrick
Document Specialist – Maxim Healthcare
Erik Murphy
Letter Carrier, United States Postal Service
Robert Jarrett
Therapist, Carroll County Youth Service Bureau
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