LISA ROBINSON

*** ******** ******

NEW YORK, NY *0002

APT 4A

347-***-****

adzctv@r.postjobfree.com

CAREER SUMMARY:

Enthusiastic and goal oriented professional skilled in performing clerical duties, daily documenting, phone calls, data entry, and customer service.

Capable of managing multiple projects simultaneously with superb time management, problem solving and troubleshooting skills with the ability to tactically prioritize assignments.

PROFESSIONAL EXPERIENCE:

(TSCTI Technologies, Inc. - Somerset, NJ)

Data Entry Operator, Department of Education (OPT) December 2022 - June 2023

•Prompted and thorough email response to schools and families.

•Redirected emails based on context.

•Prioritized/Ordered emails based on criteria provided.

•Reviewed cases, determined eligibility, updated status and updated action required.

•Emailed eligibility outcome to parents, schools and parent coordinator.

•Determined student's eligibility for busing transportation based on age, grade and distance.

•Entered bus stops for student's into the Stop to School Map system for Travel Liaison to confirm or alter transportation pick-up/drop off.

(A Plus Temp Agency - Bayonne, New Jersey)

Typist/Clerical Assistant, RMG Investigations February 2019 - December 2022

•Imported dictation (audio) file and create a word document.

•Transcribed and format dictation reports, memos and recorded statements into an accurate typewritten Word document.

•Sent reports, acknowledgments to the proper inside/outside party.

•Sent acknowledgments to clients via email, enter documents into the intranet to be billed for each report or acknowledgement.

•Provided excellent customer service.

•Ensured all reports are correct before emailing to client

•Answered phones/direct to the proper person.

•General clerical duties, faxing, copying and scanning.

•Burned/Downloaded recorded statements onto a CD.

(Good Temps Temp Agency – New York, NY)

Customer Service Representative, MTA Access-A-Ride Comment Line May 2017 – January 2019

•Answered calls professionally in a timely manner.

•Maintained call talk time to four minutes.

•Provided accurate information to customers.

•Dealt with difficult customers.

•Input incidents accurately into the Right Now System (RNS).

•Transferred calls to other departments according to their problem.

•Filled out taxi reimbursement vouchers for further resolutions

Calls consisted of:

•Safety

•Misconduct

•Discrimination

•General Complaints (No-Show/Late Pick-ups)

•Commendations

Word Processing Secretary Metro North Railroad (Pass Office) June 2016 – Apr 2017

•Sent pass re-certification notifications to all active retirees and employees and assist with booking appointments for

the re-certification process.

•Assisted/support the Pass Office prepare and execute the needs of NYCT employees who are eligible for Metro-North

transportation pass based on their home and work location living in the 5 boroughs.

•Assisted in the data integrity of the Lenel software (pass printing system) to ensure accuracy, as well as running reports

to ensure the overall health of the system.

•Photographed returned passes and file in database

•Scheduled and book and appointments in Outlook.

•Answered questions regarding pass office policies and procedures and giving callers the information they need.

•Determined purpose of visitors as well as retrieve their credentials and place the applicants paperwork in the order

which they arrived.

•Updated, revised employee/retirees/dependent passes in Lenel database

•Verifie entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data

from both systems when account information is incomplete in database.

Data Entry Operator (Level 5) Department of Education Apr 2009 – Mar 2011

•Received and audited documents/information to be entered.

•Transcribed, verified, and entered data, including personal and medical information.

•Verified accuracy of information prior to input.

•Resolved problems with incomplete, incorrect or questionable information.

•Corrected errors upon visual inspection.

•Organized incident reports chronologically prior to input.

•Maintained files of documents.

•Logged in source documents which contain data to be entered as they are received.

Office Assistant New York City Department for the Aging Aug 2007 – Feb 2008

•Requested additional information or documentation from vendors where necessary.

•Learned conceptual contracts and business roles and applied them properly in processing applications.

•Coordinated the development and modification of contract documents and requirements.

•Assisted with research tracking and documentation activities within the department.

•Good analytical skills, judgment ability, capacity to discern conflicting information and problem-solving, ability to

communicate clearly and effectively with incoming callers by telephone and in writing.

Data Entry Operator Upper Manhattan Case Management Coalition August 2006 -- June 2007

•Entered Case Manager’s assessments into PDS of individual client’s medical, mental health and financial needs while conducting in-home assessments.

•Produced PDS generated forms upon completion and inserted into individual client files.

Clerical Associate New York City Department of Education Jan 2006 -- July 2006

•Assessed student information of six districts.

•Prepared production of weekly reports.

•Provided diverse clerical support as required.

QUALIFICATIONS: Proficient with Microsoft Office Applications, Word Perfect Application, Outlook scheduling.

PDS Database, FMS Database, SIS Database, Dictaphone transcription.

50 wpm typist, Steno (Gregg) 65 wpm.

EDUCATION: 1986-1987 Certificate, Katharine Gibbs Business School

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