Account Manager Project

Ruth A. Murphy

Roslindale, MA 617-***-**** adzcsv@r.postjobfree.com

Results-oriented and driven Account Manager with 25+ years of experience in the healthcare industry. Collaborative and adaptable leader skilled in professionally communicating, improving processes with innovative solutions, and managing documentation, data, relationships, project deadlines, and high-performing teams in dynamic and fast-paced environments.

Professional Experience

Career Exploration November 2020 - Present

●Exploring career opportunities following COVID-19 layoffs

●Networked with account management professionals by conducting virtual informational interviews and exploring new trends

●Acted as Consultant within Dental Practices assisting concierge services implementation

Delta Dental of Massachusetts Boston, MA

Account Manager October 2016 – November 2020

●Developed and fostered key accounts through mentoring, coaching, and leadership exceeding performance goals

●Created pricing, account, and product strategies by analyzing competitors and market trends, boosting profitability by 98-99% gross margin and ROI

●Cultivated relationships with brokers, consultants, and clients using impeccable interpersonal skills, successfully fostering strong partnerships with common goals

●Improved customer experiences by researching and implementing best practices, resulting in a 99% client retention rate

●Directed reporting processes by compiling and organizing prospecting, sales, and renewal data and information, allowing sound decisions to be made for the client and organization

Insperity Waltham, MA

Orientation Specialist & Project Manager January 2015 – July 2016

●Steered training programs by crafting and delivering engaging and informative content, reaching employees and clients

●Onboarded clients by processing documentation presentations and clearly communicating expectations, resulting in a seamless transition

●Presented progress reports to senior leaders using outstanding verbal communication skills, contributing to future business strategies

●Drove projects by managing deliverables, budgets, and timelines, surpassing performance metrics by up to 99%

Mercer Norwood, MA

Senior Employer Benefit Trainer - Marketplace Private Exchange January 2014 - December 2014

●Executed training and onboarding projects for new employees and clients by coordinating benefits webinar presentations and key performance indicators, confirming compliance with company standards

●Facilitated direct marketing campaigns using excellent organizational skills, growing customer traffic to increase upselling opportunities meeting and exceeding 100% quota

●Secured new accounts by mitigating risks, addressing concerns, and resolving problems, generating four million in sales each month

Metropolitan Life Insurance Company Waltham, MA

Field Service Consultant - Group Voluntary Sales January 2013 - December 2013

●Integrated cross-market sales and account management functions by strategically planning and establishing organized workflows, successfully managing a portfolio 100+ accounts

●Reviewed contracts, plan summaries, and compliance materials using careful attention to detail, reducing errors and discrepancies

●Communicated plan performance by delivering comprehensive post-sale presentations, ensuring stakeholders and account executives and brokers were properly informed

Additional Experience

Harvard Pilgrim Health Care Clinician, Account Manager, & Account Executive

Core Competencies

Account Management, Leadership, Relationship Building, Interpersonal Communication, Problem-Solving, Compliance, Project Management, Strategic Planning, Data Management, Documentation, Sales, Prioritization

Technical Skills

Microsoft Office (Word, Excel, Project, PowerPoint, Access), Salesforce, CRM Systems

Education

Master of Science in Child Life, Wheelock College

Bachelor of Science in Education & Psychology, Jacksonville University

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