Evelyn Lorena Gasca

adzcqp@r.postjobfree.com 214-***-**** 1513 Snowberry Dr. Allen, Texas 75013 LinkedIn

Customer Success / Sales Enablement / Retail Specialist

Experienced professional with a proven track record in delivering exceptional customer service and managing projects to fruition. Recognized for consistently achieving high levels of customer satisfaction and nurturing lasting client loyalty. Expertise in proactive issue resolution and adept at minimizing the need for constant supervision. Demonstrated strong leadership through effective project management, efficient resource allocation, and seamless team coordination. Skilled in optimizing operational workflows, refining customer interactions, and streamlining processes. Excellent communication and problem-solving acumen, along with a comprehensive product knowledge background. Proficient in MS Office suite and leveraging technology for productivity enhancements.

CORE COMPETENCIES

Customer Service Excellence Customer Satisfaction Engagement Management Process Enhancement Collaborative Sales Support Resource Management Safety Adherence Procedural Documentation Inventory Management Autonomous Operation Technical Proficiency Sales & Service Google Suite HubSpot ClickUp Canva LiveChat

CAREER HIGHLIGHTS

Demonstrated exceptional sales service, consistently achieving high customer satisfaction rates and fostering customer loyalty.

Resolved customer issues efficiently by proactively tracking orders and addressing inquiries, minimizing the need for supervision.

Identified and mitigated risks through monitoring project-related risks, enabling agile decision-making and strategy adjustments.

Led team training, development, and performance evaluations, fostering a productive and cohesive work environment.

PROFESSIONAL EXPERIENCE

Conversation Couture – Plano, TX 2022 to July 2023

Engagement Manager

Managed concurrent projects, including scheduling, coordinating, and leading project teams to achieve goals and meet deadlines.

Optimized resource allocation by assigning tasks to leverage team strengths, ensuring efficient project execution.

Ensured timely project delivery by utilizing strategic time management for successful outcomes and client transparency.

Facilitated clear communication by leading team meetings, documenting minutes, and providing regular client updates.

Enhanced project operations by providing adept administrative support, fostering cohesion and team efficiency.

Allure Natural Stone – Dallas, TX 2021

Customer Care Specialist

Engaged with customers, guiding them to desired products and leveraging deep product knowledge for informed decisions.

Listened to customer needs, addressing concerns with adept problem-solving skills and product expertise.

Demonstrated reliability by autonomously performing tasks and ensuring seamless customer service.

Streamlined product updates and availability information, ensuring customers were well-informed and satisfied.

Stone Boutique – Dallas, TX 2020 to 2021

Inventory Manager

Partnered with sales representatives to optimize product viewing experiences, nurturing positive customer relationships.

Maintained strict adherence to safety and hazmat procedures, promoting secure operation of equipment and machinery.

Ensured client satisfaction through outstanding service and maintained open communication with management.

Developed streamlined documentation and procedures for slab refinishing, enhancing operational efficiency.

Maintained accurate records and generated timely inventory reports, contributing to efficient stock control.

5K Technical Services – Plano, TX 2019 to 2020

Administrative Manager

Led incoming mail distribution, maintained accurate client data, and facilitated smooth data entry, enhancing team efficiency.

Oversaw procurement for a 5K-member team, ensured office supplies availability and supported equipment shipping.

Provided exceptional customer support via phone, ensuring client satisfaction with prompt assistance.

Managed office layout, cleanliness, and file organization, optimizing workflow and accessibility.

Contributed to process improvement by creating and maintaining documentation for new workflows.

Demonstrated excellent communication skills, fostering positive interaction with colleagues, clients, and stakeholders.

Color Me Mine – Frisco, TX 2016 to 2019

Customer Service Specialist

Created a welcoming atmosphere by greeting customers warmly, addressing queries, and maintaining accuracy/enthusiasm.

Provided exceptional sales service, building trust-based relationships and achieving high customer satisfaction.

Assessed customer needs, offered expert advice on painting techniques, and drove engagement and sales.

Organized and stocked areas for better product visibility and aesthetics, enhancing the customer experience.

Processed POS transactions with precision, ensuring seamless purchases and positive customer interactions.

Committed to inventory control procedures, optimizing stock management, and reducing discrepancies.

Additional Experience:

The Exchange: Software Engineer

Oracle: Data Warehouse Consultant - Advanced Technologies Division

Software AG: Consultant – Information Technology Business Consultant

EDUCATION & QUALIFICATIONS

BS in Computing Engineering - ITAM (Instituto Tecnológico Autónomo de México)

Customer Service: Problem-Solving and Troubleshooting

Virtual Experience and Chat Box Certification

Foundation Essentials Program: The Art of Listening Nonverbal Communication Comparing In-Store and Virtual Experience

LANGUAGES

English and Spanish

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