Lina Zerbini

**** *. ****** ***. ********, FL ***34 adzcqc@r.postjobfree.com

941-***-****

Objective: To obtain a position in a customer service-related environment with room and growth for advancement.

Qualifications: Bi-lingual in Spanish. Skilled in use of Microsoft Windows, Outlook, Word, Excel, Power Point and Amicus Attorney. Internet Proficient. Typing capacity 65-70 wpm. Excellent communication and client relation skills.

Education: High School Diploma, Notary for the State of Florida, Substance Abuse Collections Certificate, and Screening Test Technician. Phlebotomy Certification. Transcription Certificate Experience:

2018-2022 Part-time Freelance Virtual Assistant

Answer emails and phone calls from customers. Make travel arrangements. Schedule appointments. Make cold calls to generate leads from a provided spreadsheet. Create content to post on the company’s social media channels. Conduct online research to find address and contact details for a given list of companies. Prepare presentations according to instructions given. Draft professional documents and speak with business customers in a professional manner. Complete data entry tasks and market research and draft presentations or informational memos.

2019-2022 Law Office of Liane McCurry, P.A. (Legal Assistant) Open Office daily, manage calendaring for firm, preparation of contract and or legal agreement, establish and maintain client files, preparation of discovery packages, legal documents, correspondence, drafting time lines scheduling all hearings and motions, contacting the Judicial Assistants, securing hearing dates via-JACS, preparation of all Notices of Hearings and Dependency and Civil Court proceedings, scheduling all appointments, outline depositions, legal research, translating/interpreting as needed for Spanish speaking clients. 2015-2019 Debra M. Salisbury, P.A. (Legal Assistant) Open Office daily, manage calendaring for firm, preparation of contract and or legal agreement, establish and maintain client files, preparation of discovery packages, legal documents, correspondence, drafting time lines scheduling all hearings and motions, contacting the Judicial Assistants, securing hearing dates via-JACS, preparation of all Notices of Hearings and Dependency and Civil Court proceedings, scheduling all appointments, outline depositions, legal research, translating/interpreting as needed for Spanish speaking clients. 2014 Outpatient Service Rep Sarasota Memorial Hospital Greets patients and conducts daily interactions, and Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Answers the telephone and routes calls to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems

2005-2008 & 2009 (Legal Assistant/ Office Manager) Law Offices of Michael S. Perry, P.A. Open and close office daily, maintaining calendar for aggressive and busy law firm, answer all incoming telephone calls, establish new client files, translating/interpreting as needed for Spanish speaking clients, scheduling all hearings and motions, contacting the Judge’s Judicial Assistants, securing hearing dates via-JACS, preparation of all Notices of Hearings and Criminal Court pleadings, scheduling all appointments, order all office supplies, accounts payable, and overlook office staff.

2008-2009 (Legal Assistant) Mark Lipinski, P.A.

Open and close office daily, manage hard copy and on line calendaring for firm, preparation of contract and or legal agreement, establish and maintain client files, preparation of discovery packages, legal documents, correspondence drafting timelines, scheduling all hearings and motions, contacting the Judge’s Judicial Assistants, securing hearing dates via-JACS, preparation of all Notices of Hearings and Criminal Court pleadings, scheduling all appointments, outline depositions, legal research, statutes decision, legal articles, codes and documents, translating/interpreting as needed for Spanish speaking clients. 2004-2005 Ritz-Carlton (Office Coordinator, Manager) Open and close office, answer all incoming telephone calls, assign rooms to each staff member. Resolve any issues with guest in hotel. Enter rooms that are being occupied by guests. Make charts using Excel and Word for the staff. Reschedule staff when another member calls in and ensure effective business practices. 2003-2004 LabCorp (Front Desk Coordinator/Supervisor) Comprehensive knowledge of LabCorp’s LCM and 1100 systems. Certified and Performed Drug Screens including Drug and Breath Alcohol Testing. Daily agenda includes collecting and entering all patients’ personal information into database to proceed with blood work, answering all incoming telephone calls with Physician’s offices and contact with insurance companies. Verifying medical insurance, CPT/ICD 9 coding and billing, coding, data entry. References furnished upon request