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Customer Care Information Technology

Location:
Sugar Land, TX
Posted:
August 30, 2023

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Mariam Masood (PhD)

1-281-***-**** adzcq6@r.postjobfree.com

SUMMARY

With a a work experience of 4 years, I’m a well-versed finance and HRM expert with track record for consistently engaging students in stimulating and relevant material. Conscientious educator with learning objectives of others in mind. Results-oriented lecturer cognizant of test preparedness and student interest, adapting to feedback. Expertise in adapting presentations to reach students of diverse backgrounds. Expert in leveraging in-depth knowledge and experience in Management and Finance field to provide relevant information and first-hand experiences known for great personable demeanor and strong work ethic.

Detail-oriented classroom management. Focused and dedicated to contributing to the organization’s success, individual student success, and comprehensive understanding.

SKILLS

• Academic/Scientific Research & Analysis

• Online content delivery

• Lesson Planning

• Student counseling

• Class & Classroom management

• Online lectures

• Student records management

• PowerPoint Presentations

• (M.S office, Excel, SPSS ( Statistical

Package For Social Sciences )

WORK HISTORY

Lecturer (Part-Time) Mar 2016 - July 2016 (4 Months) Hazara University, Mansehra, Pakistan

• Taught courses ( Economics, Investment Analysis,Corporate Finance, Consumer Behavior, Ethics, Human Resource Management, E-Commerce, Financial Statement Analysis to BBA,MBA and M.S classes.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Designed and distributed lecture handouts to round out material and increase student understanding.

• Inspired discussions through presentation of thought-provoking material, preparing students for rigors of area of study field.

Operations Officer

Bank Al-Falah, Mansehra, Pakistan Nov 2013 - Feb 2015 (1 year 4 Months)

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

• Maintained constructive client and vendor relationships.

• Verified compliance with best business practices throughout organization.

• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.

• Encouraged and promoted ideas aligned to business needs and benefits.

• Developed and deepened relationships with customers, vendors and internal stakeholders. 2

Lecturer (Part-Time) Mar 2012 - May 2013 (1 year 3 Months) Organization: Govt. College Of Commerce, Abbottabad, Pakistan

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Authored well reputed area of study textbook to present credible information to undergraduate and graduate students.

• Inspired discussions through presentation of thought-provoking material, preparing students for rigors of area of study field.

• Oversaw graduate student projects and advised on focus, methodology and report generation to meet preset standards.

• Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.

• Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.

• Gave presentations on area of expertise to student classrooms using PowerPoint and Google Classroom technology.

Lecturer (Part-Time) Sep 2011 - June 2013 (1 year 10 Months) Comwave Institute, Abbottabad, Pakistan

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

• Inspired discussions through presentation of thought-provoking material, preparing students for rigors of Area of study field.

• Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.

• Maintained interdisciplinary study as guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.

EDUCATION

Ph.D. (HRM, Management Sciences ) Year: 2013 – 2021 Hazara University, Mansehra, Pakistan

• Foreign Evaluation of PhD Thesis. Simultaneously, evaluated by: o Prof. JoAnn D. Rolle, Dean, School Of Business, Medgar Evers College, City University Of New York, USA.

o Prof. Amran Rasli from the International Business School Universiti Teknologi. (Kuala Lampur, Malaysia) o Dr. Qamar Afaq Qureshi from the Department Of Public Administration,Gomal University, Dera Ismail Khan Pakistan.

o All the evaluators had recommended for the award of Ph.D. in Management Sciences. o I was supervised and guided by Dr Bilal Afsar, Associate Professor in Management Sciences, Hazara University, Mansehra, Pakistan.

• Awarded Ph.D. degree with Thesis Title "Investigating the Relationship between Transformational Leadership and Employee Innovative Work Behavior: Test of Mediation and Moderation Process."

• My base paper regarding PhD studies has been published in American Journal (Nursing Inquiry, 24(4), e12188) with high Impact factor range (1.159).

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• Relevant Coursework Completed: Qualitative Technique in Management Research, Organizational Development and Change, Organizational Theory and Design. M.S (Finance,Management Sciences) Year: 2010 – 2012 Comsats Institute Of Information Technology, Abbottabad, Pakistan

• Relevant Coursework Completed: Advance Financial Management, Portfolio Selection Management, Management, Organization Policies and Practices, Mathematical Modeling.

• Awarded Master of Science degree on scholarship basis.

• MS Thesis topic “Corporate Governance And Performance Of Microfinance Institutions”.

• Received Student scholarship for completing M.S by maintaining required level of CGPA in each semester.

• I have earned Scholarship on the basis of merit for my Master of Science degree. BBA( Finance, Management Sciences) Year: 2005 – 2009 Hazara University, Mansehra, Pakistan

• Relevant Coursework Completed: Financial Statement Analysis, Investment Analysis Corporate Finance, Business Math & Calculus

RESEARCH PUBLICATIONS

• Afsar, B. & Masood, M., &Umrani, W. (2019). The role of job crafting and knowledge sharing on the of transformational leadership on innovative work behavior. Personal Review (Impact factor = 1.395)

• Afsar, B. & Masood, M., (2018). Transformational leadership, Creative self-efficacy, trust in supervisor, uncertainty avoidance, and Innovative work behavior of nurses. The Journal of Applied Behavioral Sciences, 54(1), 36-61. (Impact factor = 1.368)

• Masood, M., & Afsar, B. (2017). Transformational leadership and Innovative work behavior among nursing staff. Nursing Inquiry, 24(4), e12188. (Impact factor = 1.159)

• Afsar, B, Sadia Cheema and Mariam Masood. The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses. “International Journal ofInformation Systems and Change Management 9, n0. 2 (2017): 87-105 (Scopus Indexed and Emerging Source Citation Index) REFERENCES

Dr. Bilal. Afsar (PhD Supervisor)

Associate Professor

Hazara University, Mansehra, Pakistan

Contact: adzcq6@r.postjobfree.com

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Dr. Muhammad Waseem

Assistant Professor

HOD (Department Of Public Administration)

(Hazara University, Mansehra)

Contact: adzcq6@r.postjobfree.com

Dr.Haroon Qazi

Retired Plastic Surgeon

Hilton Head Island, South Carolina

Contact : adzcq6@r.postjobfree.com

PERSONAL INFORMATION

Address: Sugarland, Texas USA

Marital Status: Married

Nationality: American Citizen

D.O.B: July 1987



Contact this candidate