Customer Service Agent
Resume:
Juan David Quintero Ocampo
Armenia, Quindío
**************@*****.***
PROFILE
I have high verbal fluency directly linked and oriented towards customer service, I am quite persuasive and handle the objections of the client to ensure any tangible or intangible sales process EDUCATION
2017
Armenia, Quindio
Technical Bachelor’s Degree (Specialty in systems) Enrique Olaya Herrera/ Endorsed Dy SENA
EXPERIENCE
From 09/17/2020 to 03/01/2021 (Armenia, Quindio) CONTACTAMOS I Customer Service Agent Customer service with cross-selling, resolution of problems aimed at telecommunications with several internal recognitions for excellent results in the goals proposed by the company, with emphasis on sales From 01/31/2022 to 4/06/2022 (Pereira, Risaralda) Accedo Colombia SAS I Mobility Sales and Services Customer service campaign focused on billing and sales for AT&T customers in the United States, bilingual campaign via chat
From 5/09/2022 to 9/13/2022 (Armenia, Quindio) SITEL I Customer Service Agent Customer service campaign focused on billing and for Just Energy customers in Texas, bilingual campaign with great performance and metrics
From 10/12/2022 to 8/02/2023 (Armenia, Quindio) SITEL / Foundever I Quality Analyst After reaching the goals during my agent duties, I received the opportunity for being part of the Quality or Customer Experience team, when I could learn and improve my skills for leading the campaign to achieve the target on QA performance, supporting agents on customer service, emails, and escalations calls
LANGUAGES
English
Level B2+
For all legal purposes, I certify that all the answers and information noted by me, in this Resume, are true.
JUAN DAVID QUINTERO OCAMPO
ID: 1.010.105.538
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