Elizabeth Albor

*** * ******** ***

Addison, IL *0101

Email: adzcme@r.postjobfree.com

Career Objective

Efficient customer service professional with 4+ years of experience in call centers. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving and expertise to benefit your company.

Work Experience

Vein Clinics Of America February 2014-October 2023

Oak Brook, IL

Call Center Manager/Fax Referral Coordinator

Handle 100 + customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Managed a group of 15 agents and made sure their numbers were at company’s expectations. Coached agents when needed.

Entered all fax referrals that were received for all 60 clinics. If calls were not answered, followed up with calls to ensure patients made their appointments.

Assisted IT department when new programs where being created for our call center department.

HSBC Retail Service November 2006-May 2011

Wood Dale, IL

Customer Service Telesales Representative

Provided excellent and professional service thru phone interactions with customers.

Resolved a wide range of customer inquires/issues with efficiency and accuracy.

Responsible for building relationship with customers utilizing negotiation and sales skills.

Offered enhancement service promotional offers and value added services to our customers as determined by the business.

Participated in the incentives program, based on monthly sales goals.

Trained new staff and cross trained representatives from various departments.

DuPage County Health Department September 1999-November 2006

Wheaton, IL

Clinic Assistant WIC

Provided support in clinic settings by obtaining necessary details about the clients.

Made appointments for the WIC Program.

Performed certain medical test on patients such as blood pressure and urinalysis and screened patients for iron levels.

Worked with nurses and nutritionist and translated to patients what dietary regimen needed to be followed.

Accurately prepared information for case files and generated reports.

Skills

Excellent customer service, communications skills and problem solving.

Enthusiastic attitude take initiative and able to act on an independent basis.

Quick learner who enjoys responsibilities, challenges and new opportunities.

Proficient in Microsoft office.

Excellent leadership skills in team orientated environment.

Ability to merge several tasks simultaneously in a fast paced environment.

Education

Addison Trail High School

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