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Customer Service Project Management

Location:
Pompano Beach, FL
Posted:
August 30, 2023

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Resume:

Barbara Noguera

954-***-****

adzcm0@r.postjobfree.com https://www.linkedin.com/in/noguerabarbara

Fintech professional leading projects working with cross-functional team, analyzing financial data and providing measurable results in process enhancements

Project Manager experienced in planning and coordinating international projects with a strong ability to lead a team and focus on implementing targeted plans to achieve executive expectations. Project organizer savvy with extensive familiarity in negotiations, motivation, and problem solving. KEY SKILLS

PROJECT MANAGEMENT LEADERSHIP RISK MANAGEMENT E-COMMERCE STRATEGIC PLANNING SALESFORCE MONDAY.COM INTERNATIONAL RELATIONS SALES CUSTOMER SERVICE ACCOUNTING PROGRAM MANAGEMENT CMR

EDUCATION

Business Administration and Management- bachelor’s degree (B.A.) University of Buenos Aires AGILE Project Management-Google

Fundamentals of Project Management-University of Virginia International Trade- Import/Export Business- Broward College Stock Market-Global Business Community

WORK EXPERIENCE

Account Manager

Prepay Nation LLC February 2023 - July 2023

• Responsible for driving consistent growth in revenue from North America accounts developing incentive programs to drive sales and partner loyalty.

• Lead point of contact for client queries, liaison between partners and cross-functional teams within the company in order to provide enhanced customer experience.

• Identify new revenue opportunities by offering more SKUs and additional products.

• Map the organization structure of accounts and build relationships with key business executives, decision makers and functional heads.

• Monitor sales performance of each account on a regular basis. Program Manager

Western Union June 2016 - December 2022

• Oversaw profitable account management of WU Agents from Southeast Region.

• Grew accounts and maximized transaction volume and revenue for the full line of WU products and services.

• Responsible for overseeing agents following compliance procedures, managed the online training to prevent agent/customer fraud.

• Lead the rolled out new product/pricing/service launch and ensured monitoring new P.O.S. technology to all targeted Agents.

Noguera Barbara Page 2

• Advised Regional Director on all area-specific initiatives, including market blitzes.

• Supported regional functions/special project as assigned, including occasional field visits. Media Center Operator

Claro Video, DLA Inc. May 2013 - May 2016

• Performed the download and daily checking-in of media assets to provide to other departments alongside reports of the received media in Broadview.

• Verified and kept record of incoming and outgoing shipments.

• Created and managed multiple FTP, Aspera, Signiant accounts and managed data from file system to Spectra Backup tape storage.

• Analyzed and troubleshot metadata XML files, errors, and log files to pinpoint the source of the problem. Import-Export Advisor/ Event Coordinator

Ministry of Industry and Trade, Argentina December 2005 - February 2013

• Led the export promotion programs (PROARGENTINA and BAEXPORTA) planning and execution of trade missions abroad and bilateral meetings including logistics coordination.

• Served as liaison between exporters and overseas potential clients promoting Argentina’s exports through trade shows and networking with embassies.

• Planned over 80 international fairs at both local and international sites.

• Planned over 12 trade missions and conducted over 2000 meetings to foreign countries including Japan, China, Korea, Russia, Emirates, Peru, Chile, Guatemala, Colombia, Germany, France, and Belgium. Accounting Specialist

Vigo Remittance Corp, Sunrise, FL March 2002 - December 2004

• Supervised agents’ activities and ensured proper accountability over daily deposits.

• Conducted follow-up inquiries and negotiated payments with past due accounts while providing superior quality customer service.

• Improved past-due aging category percentages of receivables and met targeted goals.



Contact this candidate