Dayna Garvin

Knightdale, NC *****

adzclz@r.postjobfree.com

+1-804-***-****

Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well both individually and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results- driven with a passion for growth and efficiency to meet company needs and increase service value. Work Experience

Front Desk Receptionist

TKO Suites - Cary, NC

Present

• Responsible for greeting clients and make them feel comfortable

• Answering and directing phone calls on behalf of TKO Suites.

• Provide recommendations and solutions according to customer needs or preferences

• Maintain front desk area

• Alert the management of potential issues in a timely manner

• Remain calm under pressure and able to handle client issues as they arise

• Complete other tasks as assigned by management team, including mail handling services, maintaining check deposits and client accounts, and conducting tours with potential clients. RCA Rural Carrier Associate

United States Postal Service - Henrico

December 2019 to June 2023

• Cased and Delivered mail and packages to residences and business establishments along specified routes by truck.

• Obtained signed receipts for registered, certified, express and insured mail.

• Responded to customers inquiries and complaints in a compassionate and professional manner; passed the concerns along to management as needed.

Credit Manager

Rent-A-Center - Tappahannock, VA

November 2010 to December 2019

• Greeted and assisted customers on the sales floor.

• Installed merchandise and instructed on proper use.

• Reviewed and maintained customers accounts and communicate with the customers to promote timely payments.

• Prospect for new business by telemarketing and distributing print materials

• Managed 6+ employees to work diligently and respectfully

• Sales calls while promoting new products for existing and new customers.

• Ensuring that all merchandise is “Rent Ready” for the customers. Rural Carrier Associate

USPS - Fredericksburg, VA

2010 to 2010

to 2010

• Required to sort mail into delivery sequence, load mail into their vehicles, including parcels weighing up to 70 pounds, and deliver all mail and parcels to the designated addresses.

• Expected to accept, collect, and deliver all classes of mail on their routes as well as sell stamp supplies and money orders.

• Maintain required information and record changes of address, maintain other reports as required, and forward mail where required.

Scan Analyst

Food Lion Grocery Store - Lexington Park, MD

2009 to 2010

• Replaced tags for each item that changed price in All departments.

• Scanned product or tag for each change to ensure accuracy.

• Maintained signage for displays during the price change process.

• Ordered and maintained all Warehouse and DSD replacement shelf tags on a weekly basis.

• Found more efficient ways to do the job and seeks to reduce costs and improve labor productivity.

• Engaged and interacted with customers to create a positive shopping experience. Hotel Front Desk Clerk

Days Inn - Aiken, SC

2006 to 2008

• Responsible for supervising and evaluating 9 employees.

• Contributed to office management such as reconciling nightly receipts, answering telephones and handling cash.

• Assisted guest with check in answered questions, and provided assistance.

• Cleaned and organized front end

• Prepared breakfast for the guest.

Legal Secretary Assistant

Johnson, Toal & Battiste - Orangeburg, SC

2005 to 2008

• Organized and tracked over 500 files of all important case documents

• Assisted the secretary in preparation of hearings, trials, and corporate meetings

• Maintained office records, making them available and easily accessible to attorneys

• Mailed, faxed, and arranged for delivery of legal correspondence to clients, witnesses, and court officials

• Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases

• Completed various forms, such as accident reports, trial and courtroom requests, and applications for clients

Assistant Manager/Pharmacy Customer Service Associate Kroger - Orangeburg, SC

2003 to 2005

• Precise talent for identifying customer needs, and presenting appropriate company products and service offerings to address customer issues

• Supervised 6 employees to ensure that they completed multiple that were delegated to them

• Trained new cashiers on company procedures, explained and enforced company policies

• Responsible for counting 12 tills making them even and accessible for the following shift

• Maintained office records, bank runs and transactions for Western Union, Money Gram, and customer exchanges and refunds

• Ensured that each customer received outstanding customer service

• Assisted Pharmacist with distribution of medicine and medical information to customers. Internship

Alvin S. Glenn Detention Center - Columbia, SC

2002 to 2003

Assisted teachers in creating a positive learning environment within the classroom with juvenile inmates working towards their GED.

Internship

South Carolina Department of Juvenile Justice - Columbia, SC 2001 to 2002

Assisted Officers with increasing public safety by reducing juvenile delinquency through effective prevention, intervention, and treatment that strengthen families and turn around the lives of troubled youth.

Education

Bachelor of Science degree in Criminal Justice

Benedict College - Columbia, SC

1998 to 2002

Skills

• Excellent secretarial skills

• Microsoft Windows

• Problem solving and navigating throughout the internet

• Superb customer service skills

• Typing speed is 60-72 WPM

• The ability to work as part of a team and independently

• Discretion of dealing with confidential information

• Accuracy and great attention to detail

• Customer service

• Secretarial

• Word perfect

• Microsoft windows

• Customer service

• Sales

• Google Docs

• Typing

• Help desk

• Cash handling

• Supervising experience

• Accounting

• Clerical experience

• Banking

• Office management

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