·Melinda Black Tench

·**** Barnetts Rd

Charles City, Va, 23030

·804-***-**** (Home)

·804-***-**** (Cell)

·adzcko@r.postjobfree.com

Skills: Experienced in customer service management field. I possess corporate management in the resort industry, corporate management for the Virginia Racing Commission including human resources experience. General Manager, Assistant General Manager, Director of Guest Services, Director of Sales. Have supervised and managed over 50 employees at a time. I am proficient in Microsoft Word and Excel. Conducted training programs to include curriculum development and staff training. Food service certification. Contracted and planned events in a 11,000 square feet conference facility daily.

EXPERIENCE:

April 2007 to August 2023.

Clarion Hotel Williamsburg

3032 Richmond Road

Williamsburg, VA 23185

Assistant General Manager

Director of Sales

KNG Hotels, LLC

757-***-****

Conduct training programs to include curriculum development and staff training. Performed hiring of associates, disciplinary actions, and terminations. Performed revenue and expense forecasting. Conducted associate performance evaluations. Reconciliation of all revenue generated on a daily basis. Performed scheduling and reconciliation of time sheets. Sending RFP's to prospective clients and creating contracts for businesses obtained. Managed 25 employees on a daily basis.

Oct 2006 to April 2007

Wyndham Vacation Resorts

Guest Services Manager

619 Georgetown Crescent

Williamsburg, VA 23185

1-866-***-****

Hired associates, performed disciplinary actions, and terminations. Developed revenue and expense forecasting reports. Created and conducted evaluations. Developed curriculum and conducted software training programs to enhance staff performance. Scheduled employees and reconciled time sheets. Managed approximately twenty-five employees on a daily basis. April 2006 to Oct 2006.

General Manager

Best Western Colonial Capitol Inn/Best Western Patrick Henry Inn Williamsburg, VA 23185

Created, developed and conducted training programs to enhance staff performance. Responsible for the hiring of associates, disciplinary actions, and terminations. Developed revenue and expense forecasting reports. Conducted associate performance evaluations. Reconciled all revenue generated on a daily basis. Scheduled personnel and the reconciliation of time sheets. 1999/2005

Director of Guest Services

Colonial Downs Racetrack

New Kent, VA

804-***-****

Responsible for a staff of 50 employees during live Thoroughbred meets and a staff of 35 during live Harness meets. Direct, supervise and coordinate all activities within the Guest Services Department. Provide technical assistance, advise and evaluation to improve and perfect operations. Keep Division Supervisors fully advised of new, proposed or impending changes in operations. Interview and Hire all supervisory employees within the department. Conduct software training and staff development in all areas. Coordinate with the Money Room Manager the custody and account of all money derived from Admissions, the sale of all reserved seat tickets, including box seats, programs and parking. Implement new reservations software and train corporate employees on the system. Assistant to the Human Resources Manager during a meet. EDUCATION: J Sargent Reynolds Community College

Richmond, VA

Business Administration

Associates Degree 1980

Courses taken included: Strategic Management Personnel Planning and Selection. New Venture Creation. Business Data Communications. Quality Assurance. Staffing and Selection. Organizational Decision Making. Certifications

Manager at Law Certification

Business Principles Certification

Magic Certification