Customer Service Representative

**/**** - **/**** ******** Service Representative (CSR)

Teleperformance Usa Inc, Shreveport, LA

Customer service representative for USAA Bank. Servicing approximately 1000 calls monthly. Card maintenance and transaction amelioration, funds transfers, wires, cashier checks, created CDs and trusts, Power of Attorney authorizations and general account maintenance. Transferred to fraud and dispute team. 03/2012 - 02/2016 Manager

Las Vegas Pallet Supply, Las Vegas, NV

Managed pallet supply and shipping company generating sales in excess of $1 million dollars yearly. Interviewed, hired and managed staff of approximately 50 people. Oversaw AR and AP department including payroll. Maintained client relationships through coordinated directives with sales support staff. Inventory control programs were critical. Company sold in 2015 11/2004 - 03/2012 Technical Account Manager

Aristocrat Technologies Inc, Las Vegas, NV

Installed and updated casino software programs in standing and new casinos throughout the world. Installed software, configured and trained accounting and count team staff on how to operate daily accounting functions from drops through journal entries. Oversaw 7 local casino clients locally, supporting and troubleshooting all POS systems, ATM and Ticketing systems, and all accounting and reporting programs.

Communication Studies--Marketing

Bachelor's Degree

UNLV, Las Vegas, NV

Psychology

Bachelor's Degree

UNLV, Las Vegas, NV

Jeffrey Bradley

Shreveport, LA

Phone: 318-***-****

Email: ***********@****.***

Objective

Looking for gainful and long term employment under the auspices of intelligent and inspired leadership Ability Summary

Strong speaking skills and a mannered, intuitive communication style combine with strong academic achievement to provide the foundation of a 21rst century, technologically capable account manager, trainer and customer service specialist. Tempered through high volume workloads over 35 years in both the gaming and financial industries, customer service skills were continuously groomed to impeccability and translate in any work environment.

Employment History

Education History

Honors & Activities

Board of Directors Nevada SPCA

Andre Agassi Volunteer

Psi Chi

References Available on Request

Natl Debate Championship

Detailed References

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