Michelle Reyes

Phone: 626-***-****

Email:adzck1@r.postjobfree.com

Objective:

Seeking a position in a organization that will benefit from my intuitive, capabilities and contribution. I am especially interested in a position with the potential for advancement and increased decision making responsibilities.

Skills and Abilities:

• Bilingual Spanish/English

• Excellent writing and verbal communication skills

• MS Office (excel,outlook,word)

•Efficient multi-tasker, Self-motivated

• Strong experience with high volume calls/emails

• Focused/dependable

Work History:

Pacific Coast Warehouse / 3PL Account manager

Chino, CA 02/2019 -07/2023

Managed over 15 accounts & being there direct point of contact via email or phone

Receive & process all customer sales orders via email Outlook for proper recording of ship dates needed along with paperwork, bill of ladings, certifications and items request as need in Synapse Systems in accordance to customer specifications using FIFO.

Maintained records of customer interactions with details of inquiries, complaints, or comments.

Act as liaison between the warehouse, shipping department for customer to approve appointments for inbounds & truckload outbounds or request as needed.

Assist shipping department and small parcel associates with requesting call tags or requesting customer pickups with LTL or FTL carriers.

Managed backorders by communicating with customers IC team regarding forecast & incoming inventory.

Assisted new customers assigned navigate our web portal and Synapse System to place EDI orders and obtain inventory counts and order confirmations as needed.

Assisted shipping department by tracking shipments for customers and providing ETA for deliveries.

Assist Inventory control with inbound product shipments, by creating & entering product into inventory and obtaining proper certifications SDS sheets for all hazmat products and closing inbounds for warehouse put away & customer reports.

Assist billing department to ensure proper billing & invoicing for customers..

Create, prepare & send invoices via mail, email.

Maintained positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts, generating custom reports and problem solving in timely manner for customer satisfaction.

Participated in all customer facility visits and monthly meetings for progress reporting and upcoming projects.

International Paper Co/Customer Service Rep

Compton, CA 01/2018 - 02/2019

Build Specs and design boxes with design team, production managers and approve art with client and sales reps as needed

Entered sales order process and compile all necessary paperwork that accompanies each order with Bills of Lading for warehouse supervisor.

Run daily and weekly reports from the computer system to manage open orders.

Schedule shipments/Confirm doc time

Assist coordinator with machine lineup, orders & forecast.

Submit quotes, follow up on open orders.

Input invoicing and credit information accurately and in a timely manner.

Answer incoming phone calls handle customer questions issues and complaints in a timely manner

Develop and maintain a knowledge base of our product catalog

Contact vendors and requests samples for customers.

Coordinated resolutions to products and service issues for customer and client to ensure satisfaction.

Update fax and mail on a daily basis, writing sample requests and special orders when necessary

Maintain knowledge of company’s computer systems.

Follow up with customer on invoices or credit memos as required.

Track drivers for ETA, and assisted drivers using STAR Systems for accuracy of eta for customers

Assisted Shipping/Receiving departments with BOL/invoices and returned shipments for proper receiving..

Attended production meetings to expedite sales orders and follow up and resolve issues with various department managers and status of orders

CSR INDUSTRIES CORP./Customer Service Rep: Walnut,CA 04/2015 - 01/2018

• Servicing/transferring incoming/outgoing calls along with emails.

•Organized and set up interviews for hiring.

• Worked on special projects and forecast

• Troubleshoot and resolve service issues and concerns.

• Assisted visitors, clients, guest and directed them to correct departments.

• Assisted accounting departments with data entry, filling, scanning all form of payments and documents.

• Approved and processed sales orders via email or phone into SBT Systems.

Assist with request for quotation, returns, and credits in a timely manner

• Assisted warehousing personnel and other various departments to facilitate the needs of the customers.

• Authorize and ensure validity of customer returns, claims, credits

• Issue customer invoices and monthly statements by mailing or faxing.

• Trained new employees with proper phone handling and system training.

• Prepared cash, checks and credit payments for our accounting departments to collect promptly

• Maintain Inventory control

• Track shipments

• Receive, sort and distribute daily mail/deliveries to correct departments.

Contact this candidate