**/**/**** -

**/**/**** - **/**/****

**/**/**** - **/**/2019

2007

BRANDY MARIE HASS

**** **** ***** **** **** Blackmore, VA 24250

276-***-**** adzck0@r.postjobfree.com

Objective

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Experience

Apria Healthcare, LLC.

Patient Qualification Specialist

Process prescription orders for Durable Medical Equipment and Home Oxygen Therapy. Verify patients insurance coverage and monthly payment amounts for the services provided by Apria. Input and update patients account information such as emergency contacts, delivery address, mailing address, diagnosis, Primary Care Physician, etc. Currently employed at Apria !

Advanced Call Center Technologies, LLC.

Customer Service Agent

Worked on the project for Bank of America. Claims: Research and Resolution (CR&R) processing Credit Card and ATM Deposit Disputed Transactions. Was required to follow Bank policies and abide by Federal and State laws while researching each disputed Transactions. Navigated several computer systems/applications while researching also. Resolved each dispute based on individual research performed. Had to meet productivity and quality quotas. Worked under very little supervision and absolutely loved this job but had to move from Virginia to Missouri in December 2021 and had to resign.

McDonald's

Crew Trainer / Manager Trainee

Trained all new employees on which ever position they were hired for. Also was in process of training to become Shift Manager. Quit in order to seek better pay at A.C.T. mentioned above. Education

Rye Cove High School

HS Diploma

Skills

Teamwork

Problem Solving, Health Insurance Experience, Banking Disputes Experience, Customer Service, Hardworking and Dedicated

Detail Oriented, Decision Making, Computer/Tech Savvy, Claims Processing, Research and Resolution

Reference

Joyce Martin - "McDonald's "

General Manager

276-***-****

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