VICKI

PHILBRICK

adzcje@r.postjobfree.com

603-***-****

New Market, TN 37820

Organized and dedicated administrative professional with proven track record of providing exceptional service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

PROFESSIONAL SUMMARY

Associated Dental Care - Dental Front Office Coordinator Manchester, CT • 08/2019 - 08/2023

Hiller Orthodontics - ADMINISTRATOR

Plymouth, NH • 11/2016 - 07/2019

WORK HISTORY

Provides excellent customer service to create positive experiences and build patient trust

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Manages office logistics by scheduling appointments, maintaining files, and collecting payments

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Greets and interacts with patients to provide information, answer questions, and assist with appointment scheduling

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Answers telephone calls to offer office information, answer questions, and direct calls to staff

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Handles patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele

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• Schedules patient appointments in respective doctors' calendars Completes new patient registrations in Practice Works software to create accurate and comprehensive records

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Manages patient billing processes, familiar with dental billing codes, for timely, accurate payments

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Communicates with insurance companies to follow through on any unpaid claims or denied pretreatment reviews

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• Has understanding of dental terminology and insurance breakdowns Networked with five other offices & admins through Google, industry specific software, and telephone and email communications - Trained new admin hires for all offices

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Answered phones, returned voice mails, scheduled appointments, & helped new patients with registration

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• Orthodontic insurance verification & billing

• Processed patient payments, Medicaid EFT payments

• Made past due & rejected payment collection calls, collection letters

• Oversaw building repair and maintenance projects

• Prepared & processed contracts and recurring payment plans

• Prepared for & ran morning meeting with professional staff Checked patients in/out, scheduled next visits, called no-shows, made bank deposit

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SKILLS

• Computer Proficiency

• Appointment Scheduling

• Front Office Management

• Dental Terminology Knowledge

Verbal and Written

Communication

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Dental Office Management

Software

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• Scheduling Tests and Procedures

• Team Collaboration

• Payment Plan Options

• Staff Leadership

• Excellent Multitasking Capabilities

RHAM High School

Hebron, CT

High School Diploma

EDUCATION

New Hampshire Electric Cooperative - CONSUMER ACCOUNTS SPECIALIST

Plymouth, NH • 10/2014 - 09/2016

Connery Psychological Services - OFFICE MANAGER

New Hampton, NH • 03/2009 - 09/2014

• Processed Medical Emergency applications/recertification Made collection calls of past due Medicals and Inactive Accounts and set up payment arrangements

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• Processed payments

Resolved customer concerns, complaints, and inquiries with regard to Medical and Inactive accounts

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Cross-trained within credit department to communicate with Meter Specialists out in the field with regard to collections; updating customer accounts and working service orders within the utility software

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Assisted and covered for the Consumer Accounts Office Specialist; processing payments (cash, checks, credit cards, ACH), conducting research activities, and providing mailroom support

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• A/R and A/P bookkeeping using QuickBooks

• Bank accounts, loans, and credit card reconciliation

• Assisted company accountant with bookkeeping and tax matters

• Office purchasing decisions

Renewal of all insurances, licenses, and memberships for psychologist

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Development of academic calendars for school psychologist's work with three school districts

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• Maintained schedules and appointments using electronic calendars

• Created marketing letters and contact lists using MS Office

• Intake process for psychological/educational assessment Digital transcription, as well as editing psychological evaluation reports written by psychologist

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• Medicaid billing

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