Eric Acuna, MSc

Brampton, Ontario, Canada L*X *G*

416-***-****

adzcjd@r.postjobfree.com

Objective: Quality Improvement Advisor

PROFESSIONAL SUMMARY

● Master of Science in Quality Assurance (Concentration: Service and Healthcare)

● Bachelor of Science in Management and Industrial Engineering ● ISO 9001:2015 Certified Lead Auditor ● ASQ Certified Quality Auditor ● Certified Lean Six Sigma Greenbelt ● Over 20 years of quality management experience complemented with plant management and healthcare process improvements

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Consultant and Senior Partner

Acuna Consulting and Testing Inc, Brampton ON

September 2022 – Present

Provides expertise on quality management and process improvement to organizations – both manufacturing and service companies

Develops ISO-inspired quality management system – creation of quality manual, policies and procedures, and work instructions

Conducts internal quality audit – prepares audit plan, executes internal audit, finalizes audit report findings

Facilitates management review planning, scheduling and identify actions and decisions for continuous improvement

Assists in educating companies on the importance of customer satisfaction, customer perception and customer loyalty

Conducts document control audit ensuring that controlled documents are updated

Evaluates companies’ process on root cause analysis / corrective and preventative action and makes improvements

Guides companies regarding supplier qualification and supplier evaluation

Leads the regular communication with the ISO certifying body including scheduling of external audit

Conducts process analysis and initiates process improvement that generates significant cost savings

Quality Manager

Canada Care Medical Inc, Brampton ON

September 2013 – August 2022

Customer Quality Compliance and Operational Excellence

Using the Gap Model, ensured organization was understanding the Voice of Customer’s (VOC) linkage to internal processes

Initiated and managed a lean six sigma project on inventory optimization and generated cost savings of $150,000 a month

Monitored and reported key process indicators (KPIs) specified by government customers

Attended periodic offsite customer quality management meetings

Liaised with government customers to work on joint quality initiatives

Followed up on high-risk events and occurrences in addition to tracking and trending for the purpose of quality improvement

ISO 9001 preparation, accreditation, operation and maintenance

Led a group of 5 management team members in conceptualizing, implementing, and maintaining the ISO 9001-inspired quality management system

Performed gap analysis and identifies areas of improvement between what is expected and what is being done

Formulated policies, procedures, work instructions, and forms

Maintained document, data, records, and change control

Reviewed and approved Corrective and Preventive Action (CAPA) events

Liaised with the certifying body regarding ISO 9001 registration and recertification audits

Facilitated periodic management review and quality management meetings

Conducted internal audits and prepared for external audits

Risk Management, Business Continuity Planning, and Emergency Management

Facilitated and conducted periodic risk assessment, maintained and updated risk registers

Creates and follows through on risk mitigation strategies

Maintained and updated business continuity plans

Legislative Compliance

Spearheaded the review, gap analysis, improvement, and maintenance of medical device establishment license (MDEL) for multiple locations – Ontario, British Columbia, Quebec, and New Brunswick

Developed MDEL procedures – Recalls, Distribution Records, etc.

Newark Paperboard Products, Mississauga, Ontario

Quality Manager

2003-2013

Spearheaded the management of ISO 9001 project from inception, preparation, implementation, maintenance to registration of quality management system to ISO 9001

Managed a cost saving project on raw materials for paper cores and tubes and generated $30,000 a month

Managed the quality department of the plant with 3 direct reports: incoming, in-process (includes laboratory / testing), and outgoing inspections

Developed quality manual, policies, procedures, work instructions, and forms in preparation for the ISO 9001 certification process

Managed the implementation of corporate’s OGSM (Objectives, Goals, Strategies, Measures) by conducting MDI (Measuring Daily Improvements)

Initiated Lean/Six Sigma man-machine project and generated $50,000 savings a month

Led Kaizen events in waste reduction, inventory optimization, cost improvement projects, SMED

Served as ISO Management Representative and document controller

Prepared and analyzed cost of quality for better decision-making

Implemented Corrective Action System and ensured system is working

Conducted regular quality meeting and twice a year management review meetings

Prepared and analyzed business system related reports like cost of quality, production and performance efficiencies, and root cause analysis

Conducted quality system internal audit as per ISO 9001 standard

Managed comprehensive customer database management and improvement of customer satisfaction

THESIS, TRAINING, ORGANIZATION AFFILIATION, AWARDS RECEIVED

Master’s Degree Thesis- Optimizing Hoshin Kanri: Making a Strategic Deployment Plan Work in a Medical Device Distribution Company

Passed both ASQ’s Certified Quality Auditor and Certified Quality Technician examinations

Certified Lean Six Sigma Greenbelt by The Newark Group

2005 New Pioneers Awards Recipient sponsored by Skills for Change Toronto

Volunteer-Mentor for Professional Newcomers to Canada - Skills for Change Toronto

Part-Time Instructor - Quality Assurance Course at SfC TechSkills Toronto

Senior Member – American Society for Quality

Lean Six Sigma, Value Stream Mapping and 5S Training; G.R. Technologies Ltd

Preliminary Round Judge, ASQ International Team Excellence Award Competition; NC, USA

Volunteer- Member of the Board – Skills for Change Toronto

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