Customer Service Administrative Assistant

Devetra Woods

**** * ******* *, *******, Tennessee 38114

901-***-**** adzci0@r.postjobfree.com

Career Objective

To obtain a customer service/administrative assistant position whereby I can maximize my customer service, communication, organization, and problem-solving skills to perpetuate customer and company satisfaction.

Education

Southwest Community College, Memphis, TN

•August 2014 – May 2015

•Graduated Cum Laude, May 2015

•Received Certification in Alcohol and Drug Counseling

•Honor student (Dean’s List) 3.58 GPA

•Re-enrolled August 2015

•Major: Sociology/Human Resources

Whitehaven High School, Memphis, TN

•Received High School Diploma, June 1987

•Awarded Scholarship to Philander Smith College

•Member, National Honor Society

Summary of Work Experience

United Medical, Memphis, TN

Position: Customer Service Assistant; December 2020-Present

•Assist patients with medical equipment needs and claims

•Verify insurance information for patient services

•Provided resolution of customer disputes and areas of concern

•Answer and provide customer service via multi phone line

Service Master/Terminix, Memphis, TN

Position: Executive Service Agent; May 2018-September 2019

•Assisted with customer disputes, payments, and appointments

•Served as liaison between branch clients

•Provided resolution of customer disputes and areas of concern

•Maintained correspondence for and with branch personnel

Blues City Tours, Memphis, TN

Position: Administrative Assistant; September 2017 – February 2018

•Provided assistance with daily operations

•Performed clerical duties to promote efficiency: faxing, filing documentation, operating multi-line phone system

•Greeted guests

•Dispatched drivers for various tours

Tennessee Carrier Transportation (Conduet Global), Memphis, TN

Position: Call Center Agent/Reservationist; January 2015 – May 2017

•Assisted customers with upgrade of service • Operated call center phone lines

•Arranged reservations for transportation

Serenity Recovery Center, Memphis, TN

Position: Counselor in Training; June 2015 – August 2015

•Provided clinical assistance to clients

•Developed and implemented interventions for clients based on level of need

•Monitored the progress of clients

•Performed duties as assigned by the program director to include mentoring

BRI of Tennessee, Memphis, TN

Position: Front Desk Receptionist; January 2004 - December 2013

•Operated switchboard, including answering, screening, and forwarding calls to the appropriate party while providing information, taking messages, and scheduling appointments, and maintaining calendars and itineraries.

•Provided exemplary customer service to constituents entering the establishment, to include determining the nature of the visit, and providing direction to facilitate clarity and a positive experience

•Disseminated and transmitted information and documents via computer, mail, and facsimile machine.

•Filed and maintained records with accuracy

•Collected, sorted, distributed, and prepared mail, messages, and courier deliveries

Early Childhood Enrichment Center, Memphis, TN

Position: Assistant Director; March 2002 - January 2004

•Planned, administered and maintained budgets for contracts, equipment and supplies.

•Monitored the facility to ensure a safe, secure, and well-maintained venue

•Responsible for hiring and termination of clerical and administrative personnel.

•Coordinated activities to notify parents and staff of educational activities, policies, and students' behaviors and academic progress

•Served on committees to establish policies, procedures and programs relative to academics

•Prepared and maintained attendance, activity, planning, accounting, and personnel reports and records for officials and agencies

•Recruited, hired, trained, and evaluated primary and supplemental staff, and recommended personnel actions for programs and services.

•Interpreted government codes while developing procedures to meet codes and ensure facility safety, security, and maintenance

•Voted Employee of the Month: May 2003

MCI WorldCom, Memphis, TN

Position: Customer Service Representative; April 1997 - March 2002

•Conferred with customers via telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Checked to ensure that appropriate changes were made to resolve customers' problems.

•Determined charges for services requested, collected deposits or payments, and arranged for billing

•Referred unresolved customer grievances to designated departments for further investigation.

•Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments • Received Legendary Customer Service Award: 1999; 2001

References

Reverend Dr. Harvey Jackson, 2634 Carnes Avenue, Memphis, TN 38114, 901-***-****

Darius Perkins, 4948 Cottonwood Road, Memphis, TN 38118, 901-***-****

Deborah Moore, 1727 Henley Drive, Memphis, TN 38111, 901-***-****

Contact this candidate