Customer Service Front Desk
Resume:
Stuart Wilds
Pikesville, MD 21208
410-***-****/********@*****.***
Work Experience
Weinberg Gardens and Terrace August-2023 to Present
Front Desk Ambassador – Pikesville, MD
Greet residents and facilitate appointments for staff
Record and coordinate all repairs, per residents, for maintenance staff
Answer and direct all incoming calls for administrative staff
Sheppard Pratt Health Systems March-2019 to November-2019
Mental Health Support Counselor- Towson, MD
Performed group and individual therapy for the adolescent, adult, and geriatric units
Assessed and implemented treatment goals for each patient
Attended crisis intervention and de-escalating procedure training
Assisted the nursing staff with client admissions and discharges
Monitor, evaluate, and record client progress w/respect to treatment goals
NCIA Medical Care Coordinator
NCIA CDP - Baltimore, MD March-2017 to March-2019
Responsible for the supervision and administration of day-to-day operations of agency's nurse station
Maintained and updated all medical records. Nursing Plan of Care / Nursing Delegating orders
Communicate between case management, Dimensional Health Services, and residential services
Trained in administration of insulin to diabetic clients along with various other medications.
Good Shepherd Services - Baltimore, MD September-2016 to March-2017
Responsible for well-being and supervision of students on the unit
Following safety regulations and maintaining vigilant observation in the milieu for the security of the clients and staff
Maintained automated documentation throughout shift. Adherence to state regulation
Applied redirection tactics, reasoning abilities and one-on-one conferences to get students back to baseline
Education
Maryland Certified in Certified Medical Technician
Maryland State Nursing Board - Baltimore, MD
A.A. in Psychology/Addiction Counseling
Onondaga Community College - Syracuse, NY
August 2010 to May 2012
Skills
Word, Excel, Outlook, Microsoft 10.0
CPR Certified
Case Management
Computer literate
Experience w/ advance phone technology
Awards
Phi Theta Kappa – June 2012
Contact this candidate