Customer Service Supply Chain
Resume:
Danny Cayocca
Tampa, FL 813-***-**** adzcgv@r.postjobfree.com
Logistics Manager Operations Supervisor Project Coordinator PROFILE SUMMARY
Logistics & Operations professional with a proven track record of consistent performance for my employers and customers alike. I have been an integral part of establishing and executing logistic operations for two multi-billion dollar companies and countless others. My knowledge and expertise, along with my team, have generated over $2 million dollars in freight revenue alone. I have managed warehouse shipping operations for an ISO medical equipment manufacturer, overseeing more than $100,000 a day of shipped medical equipment. My agile management approach allows me to lead effectively while allowing my team to be a part of improving processes, ideas and productivity. With my excellent organizational and communication skills, I am able to interact with all levels of the organization as well as external stakeholders and partners. KEY HIGHLIGHTS
Proven ability to generate high levels of revenue while maintaining strong business ethics
High attention to detail which has allowed me to mitigate potential risks and increase customer satisfaction
Strong problem solving skills that allow me to identify and pursue strategic opportunities to improve internal processes, logistics, and overall performance
Ability to recognize opportunities to provide out-of-the-box solutions for customers
Earned outstanding marks on performance reviews and special recognition for teamwork with the ability to work effectively across all functions within the company
A strong learner with a passion to continuously improve and grow with challenges KEY SKILLS
Risk Management
Trucking Operations Management
Logistics/Supply chain Management
Load Planning / Dispatching
Multi-tasking & Organizational skills
Team Building & Leadership
Great attention to detail
Strategic Partnership
Influencing & Negotiation skills
Customer Relations
Team Player
Outstanding Customer Service
Strategic Planning
Cross-Functional
Inventory Management
Data-Driven Decision Making
Productivity improvement
Quality Assurance
Budget Management & Cost
Containment
Strong Problem Solving skills
Excellent Verbal and Written
Communication skills
PROFESSIONAL EXPERIENCE
National Account Executive – Integrity Express Logistics - Tampa, FL 2017 to 2023
● Meet global logistical requirements by developing and managing cost effective, service focused carriers/forwarders
● Secure authorized and reliable transportation carriers for clients while developing and maintaining strong relationships with customers and carriers
● Coordinate all the shipping needs of clients including researching and evaluating rates and market trends while creating long term and short term RFQ’s
● Successfully negotiate rates for service between the shipper and the carrier while assigning and dispatching goods matching with the transporters' experience
● Grow revenue, obtain rate agreements, and approve spot requests by tracking shipments, soliciting truck load, coordinating pickup and delivery schedule, resolving discrepancies
● Support expansion and rapid growth plans by training, mentoring & instructing new hires Page 1 of 2
Danny Cayocca
Freight Planner/Logistics/Operations – Boyd Industries, Inc - Clearwater, FL Jan 2019 - Jan 2021
● Negotiated and organized shipments from start to finish while maintaining internal and external guidlines
● Developed, established and maintained customer and supplier master data in relation to ordering and shipping material to meet customer demands in a global supply chain
● Created KPI's and executed plans to improve efficiency by assessing weaknesses in shipping processes
● Ensured accurate shipping information, logistics and execution of deliveries of medical equipment to professional clients by maintaining communication with cross-functional team
● Provided accurate quotes for both pre- orders and processed orders while educating sales and administration on freight procedures
● Guaranteed loads are packaged correctly, loaded efficiently, and contained accurate items by supervising shipping team Owner/CEO – Earth's Nurse, LLC - Tampa, FL Jan 2019 – Jan 2021
● Created products and branding, evaluated vendors, created purchase orders, kept accounting records for accounts payable and accounts receivable and navigate legality of the business and products
● Devised and deployed sales and marketing tactics to drive strategic growth and support the achievement of revenue goal
● Performed general operational duties including hiring/training employees and co- executives, while seeking sales opportunities for products
Co-owner, Chief Engineer – New Wing Studio - Saint Petersburg, FL 2010 – 2021
● Oversaw studio bookings and finances including maintaining studio and equipment, keeping logs of session time and receiving payments
● Operated autonomously in all facets of business, i.e., strategic planning, operations, customer relations, brand positioning, revenue growth, financial management, etc.
● Interact with new customers and build relationships for returning customers Customer Retention Lead / Customer Service Manager - In The News Inc - Tampa, FL 2012 - 2016
● Served as a primary customer advocate in solving escalated customer service issues by coordinating and ensuring issue resolution
● Devised and managed strategy and execution for customer satisfaction through managing projects geared solely on customer retention
● Supervised and managed teams by implementing leadership skills
● Addressed and resolved customer product complaints empathetically and professionally
● Effectively managed a high-volume of inbound and outbound customer calls EDUCATION
Coursera
Google Project Management: Professional Certificate LinkedIn
Agile Project Leadership, Project Management: Technical Projects Missouri State University
2004-2006
Hillcrest High School
1999-2003
SOFTWARE
Microsoft Office (Word, Excel, PowerPoint, & Outlook), Google Suite, CRM's, TMS's, ERP systems, proficient at 10KEY. 2
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