Rickey L. Faulkner

**** **** **., ******** *******, KY 41017 859-***-****

PROFESSIONAL SUMMARY:

A Call Center position utilizing military experience/technical training and college

education/training.

EXPERIENCE:

Amazon.com 10/2017 – 7/2023

Erlanger, KY 41018

Load Planner

Responsible for planning and maintaining weight and balance of the aircraft

Responsible for directing subordinates in sending logistical container to the aircraft

Ensure personnel achieve daily goals

Amazon 11/2014 – 10/2017

1155 Worldwide Blvd

Hebron, KY 41048

Customer Returns Processor

An Ambassador for Customer Returns to enhance the team, providing training for new hires

As a problem solver, gatekeeper and water spider aiding the efficiency in meeting the team’s quality goals

Process customer returns exceeding weekly goals of over 100% to plan

Arvin Meritor 4/2004 – 5/2013

7975 Dixie Highway

Florence, KY 41042

Supplier Receipt Specialist

Unload, organize and process inbound materials for manufacturing of commercial vehicle parts

Oversee the dock and unloading safety procedures

Process orders for UPS and FedEx shipments for emergency repairs of commercial vehicles

U.S. Air Force 9/1972 – 10/1992

305 SPS

Grissom AFB, IN 46970

Security Flight Chief

Controlled and supervised security flight of over 45 individuals

Evaluated and critiqued duty performance of subordinates to include training others as a Flight Chief

Scheduled work assignments and certification training for critical duty assignments

EDUCATION:

Southwestern College of Business

Associate Degree, Bus Administration/Computer Science, GPA 4.0 1995

Southwestern College of Business

Associate Degree, Accounting, GPA 3.96 1996

Community College of the Air Force 1992

Industrial Security, 40 semester hours

SKILLS:

Organizational office skills. Typing, 50 - 60 wpm. Operate all types of office tools. Computer fluent in all versions of MicroSoft Windows, Word Perfect and MicroSoft Office.

REFERENCES:

Provided upon request

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