General Manager Customer Service

Professional Summary

Skills

Work History

JOHN ROBINSON

***** *****, ***. ***, ******, MI 48187 (C) 313-***-**** *********@*****.*** Highly proactive manager with 23 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, banquet, management and all positions in front and back-of-the-house operations. Service-oriented

Strong work ethic

Conflict resolution techniques

Servsafe Certified

TIPS Certified

Highly reliable

General Manager 01/2016 to 09/2016

MNB Waterford – Waterford, MI

Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Actively participated in ongoing customer service programs to build sales and rapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Assistant General Manager 08/2011 to 02/2016

Antonios Italian Cucina – Farmington Hills

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Created fun team building activities to engage staff in up-selling to meet revenue targets. Conducted timely performance evaluations for all front of house staff. Led and directed team members on effective methods, operations and procedures. Strategically developed effective marketing plans to increase sales and profits while managing costs. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Service Manager 08/2009 to 02/2011

Bahama Breeze – Livonia, MI

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Led and directed team members on effective methods, operations and procedures. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.