Customer Service Store Manager
Resume:
Tysheda Jefferson
Muncie, IN *****
adzcg2@r.postjobfree.com
To obtain an interesting position with a growing company. Dependable and courteous with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest/ customer satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Work Experience
Scheduling Specialist Assistant
QCC - Muncie, IN
October 2022 to Present
Schedule nurses at jails in 72 different counties, over 300 employees. Property manager
Upholdings - Muncie, IN
March 2022 to December 2022
Currently managing an apartment complex with 44 units. This was a supportive living program. The tenants have had to experience homeless to qualify for program. These tenants were from the coordinated entry list in Indiana.
Property Manager
Holmes LLC - Muncie, IN
January 2018 to December 2022
• Answered calls and responded to inquiries from various parties, using strong active listening and open- ended questioning skills to resolve problems.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Collected rent and utilities payments using fair accounting and management practices.
• Maintained all buildings in safe condition and good working order for tenants.
• Kept relationships with tenants positive through open communication and proper handling of any concerns.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
• Oversaw budgeting process for 5 assigned properties.
• Inspected properties regularly to identify deficiencies and schedule repairs. Property manager
River Valley - Muncie, IN
December 2020 to June 2021
As a Property Manager I am responsible for the management of all the properties assigned to them. I hold responsibility for developing highly efficient systems and evaluating and integrating Property Management software as needed. I am responsible for Managing Contractors and assigning Maintenance contracts. I am responsible for collecting rent, and dealing with residents and customer issues. I have hands on experience using Property Management software such as Rent Manager. Event Coordinator/Front Desk Receptionist
H&D SupeRent - Muncie, IN
March 2020 to December 2020
• Worked with the owner to attain operational and financial goals with strategic approaches.
• Transmitted information or documents to customers, using computer, mail or facsimile machine.
• Input customer data using AEP software and made immediate updates to reflect room changes.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Signed for packages, recorded all deliveries and distributed to inter-company personnel.
• Computed guest billings and posted charges to accounts.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Admin Support/Compliance Officer
Inspire Academy - Muncie, IN
September 2019 to June 2020
• Established working relationships with regulatory agencies.
• Produced reports detailing compliance findings and recommendations for improvements.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Collected, calculated and reported on expenditure and statistical data to inform senior management.
• Answered and directed incoming calls using multi-line telephone system.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Sorted incoming mail and directed to correct personnel each day. Relationship Manager
Indiana Finance Financial Corporation - Daleville, IN June 2018 to October 2018
• Reduced aged accounts by collecting on accounts daily.
• Contacted customers and explained debt management to encourage timely debt payments.
• Resolved balance errors using accounting software.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Recovered lost revenue by persistently reaching out to customers with past due accounts.
• Updated account status records and collection efforts.
• Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
Co-Manager
Speedway LLC
December 2017 to January 2018
• Co-Managers are assigned to select stores to work alongside some of our most successful store managers.
• Our strong "promote from within" philosophy makes the Co-Manager Trainee position one with true potential for advancement to the ranks of Store Manager, District Manager and beyond.
• We offer competitive salaries, bonuses and terrific benefits.
• The position of Co-Manager Trainee is a developmental one, focused on attracting new college graduates as well as experienced retail professionals.
• This is the position that will enable you to learn, grow and advance to the store manager position within the designated market area.
• Many of the responsibilities of the Store Manager will also be yours.
• The Co-Manager is involved in hiring, developing and directing the store's employees as well as completing cash handling, safety, maintenance and merchandising responsibilities.
• In the Store Manager's absence, the Co-Manager is responsible for the operation of the store.
• Above all, the Co-Manager ensures that all customers receive fast and friendly service in a clean facility every time they visit the store.
State Eligibility Consultant
TANF
June 2014 to November 2017
• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs.
• Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs.
• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy.
• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs.
• Enters client data into the ICES system.
• Assists clients with understanding their rights and responsibilities.
• Assists clients with obtaining required verification for determining eligibility.
• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens.
• Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations.
• Works assigned alerts, changes and incoming documents daily.
• Answers customer service issues on client questions/complaints via walk-ins or phone calls.
• Responds to all e-mail, mail and phone messages daily. Eligibility Specialist
Knowledge Services/ACS/CFA Staffing
September 2011 to June 2014
• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs.
• Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs.
• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy.
• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs.
• Enters client data into the ICES system.
• Assists clients with understanding their rights and responsibilities.
• Assists clients with obtaining required verification for determining eligibility.
• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens.
• Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations.
• Works assigned alerts, changes and incoming documents daily.
• Answers customer service issues on client questions/complaints via walk-ins or phone calls.
• Responds to all e-mail, mail and phone messages daily. Donor Technician
Indiana Blood Center
September 2006 to April 2011
• Prepares pre-donation forms as assigned or computer screening as applicable.
• Maintains knowledge of donor criteria.
• Processes/screens donors including interview, mini-physical, and post donation care, as applicable.
• Performs Phlebotomy for collection of whole blood and applicable apheresis products to include equipment operation and product preparation.
• Documents all corrective action taken when test systems deviate from performance specification or SOPs.
• Follows universal precautions and protective measures required by IBC and outside regulatory agencies.
• Incumbent may be exposed to blood or body fluids or be in areas which contain these items.
• Also performs other duties as required, which relate to Blood Center functions.
• And has the capabilities to train new employees.
• I am the last person that a new employee sees.
• I work side-by-side the new person, and take notes of their progress.
• After about 2 weeks if they are competent I send their logs to Training and Development so the employee can be signed off.
Education
Diploma
Southside High School, Indiana Business College, and Ivy Tech State College 1996
Skills
• Cash handling
• C.N.A
• Clerical
• Competitive
• Credit
• Clients
• Client
• Customer service
• Data entry
• Directing
• Fast
• Faxing
• Filing
• Forms
• Funds
• Hiring
• Insurance
• Keyboard
• Letters
• Notes
• Market
• Merchandising
• Works
• Nursing
• Philosophy
• Phlebotomy
• Processes
• Progress
• Read
• Retail
• Safety
• Academic
• Specification
• AS/400
• Staffing
• Basic
• Technician
• Benefits
• Telephone
• Billing
• Phone
• Book
• Phones
• Calculator
• Typing
• Accounting
• Accounts Receivable
• Bank Reconciliation
• Financial Management
• Property Management
• Phone etiquette
• Intake
• Fair Housing regulations
• Microsoft Excel
• Sales
• Microsoft Word
• Yardi
• Microsoft Office
• QuickBooks
• Human resources
• Payroll
• Bookkeeping
• Accounting Software
• Accounts Payable
• General Ledger Accounting
• Office Management
• Event Planning
• Financial Report Writing
• Budgeting
Contact this candidate