Real Estate Customer Service
Resume:
Froilan M. Ostaco
Dasmariñas, Cavite Philippines
***********@*****.***
Qualifications: Experience in Retailing and Management; Supervision of Subordinates; Strong background in the field of Customer Service; An experienced in Data entry, Data importing, Data exporting and Data mining for the last 3 years/ MS-Excel / Google Spreadsheet Knowledge of Microsoft Office Application Creating layout images using Adobe Photoshop, Adobe Image editing,
Strong communication and writing skills; Fluent in English and Filipino languages. I have a satisfactory speed of typing more or less 40 words per minute. I have been proving myself by providing a satisfactory service to my clients. I am delighted that the time schedule you have mentioned is perfectly suitable for me. I can confirm that I am confident I to submit my work in time.
OBJECTIVES:
To pursue a challenging career and be a part of a progressive organization that gives a scope to enhance my knowledge and utilizes my skills towards the growth of the organization. Work Experience:
June 03, 2013 EXL Service Phils.
August 5, 2016 Harbor Drive, Mall of Asia Complex, Pasay City, 1308 Philippines
Senior Collections Specialist (YRC Freight - US)
Responsible for reducing the amount of 45+ day delinquent accounts
- Under general supervision, monitors account receivable aging reports for an assigned sales region.
- Will manage approximately 200 delinquent dealership accounts
- Makes calls to customers with pas balances to inquire about payment
- Work effectively with sales, billing, and customer service personnel to resolve accounts with collection issues
- Sends copies of invoices, credit memos, statements, and collection letters to customers and associates
- Exercises independent and decisive judgment in obtaining payments
- Prepares and forwards accounts to be considered for a write-off to Senior Manager, Credit, and Collections for approval
- Assists with the credit investigation of new accounts May 19, 2012 ACS Xerox Company
Feb. 25, 2013 7th flr. One E-com Bldg. MOA Complex Pasay City
Customer Care Assistance (Apple - US, advisor)
- Processes applications and opens customer accounts maintain customer records, updates account information, records and processes information for trouble tickets.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; following up to ensure resolution.
- Prepares various documents and maintains various databases. Nov. 06, 2010 Sutherland Global Services
March 15, 2012 Berthaphil 2 Berthaphil Compound Jose Abad Santos Ave CSEZ Clark Pampanga
Consultant (JP MORGAN CHASE - US)
- Develop knowledge of company products, policies and procedures, and underwriting requirements
- Understand real estate appraisals, title reports, and real estate transactions
- Inform prospective and existing customers of JPHM programs, rates, policies, underwriting requirements, and loan procedures
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
- Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
- Develop and maintain a high degree of visibility for JPHM in the marketplace. Aug. 16, 2007 IQOR Phils. (formerly IRMC)
Oct. 01, 2010 17th flr, Tower II, RCBC Plaza, Ayala ave, Mkti City Email Support Representative
- Processes applications and opens customer accounts maintain customer records, updates account information, records and processes information for trouble tickets.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; following up to ensure resolution.
- Sends copies of invoices, credit memos, statements, and collection letters to customers and associates
- Exercises independent and decisive judgment in obtaining payments
- Assists with the credit investigation of new accounts. May 21, 2007 CBPI Staffing Services
Aug. 22, 2007 Unit 10D Chatham House Condominium
116 Valero cor. Herrera Sts, Mkti City
Voice Vic (Outbound)
January 08, 2007 Far East Business Process Outsourcing May 15, 2007 Unit 1001 LPL Manor Bldg.
cor. Herrera, Levestre St.
Makati City
Outbound Agent
- Develop knowledge of company products, policies and procedures, and underwriting requirements
- Understand real estate appraisals, title reports, and real estate transactions
- Inform prospective and existing customers of JPHM programs, rates, policies, underwriting requirements, and loan procedures
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
- Makes calls to customers with past due to balances to inquire about payment
- Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
October 25, 2006 Good News Campaigns Inc.
Dec 31, 2006 Suite 403, 407-A, 401 Peninsula Court Makati Ave. cor Paseo de Roxas
Makati City
Business Associate ( Outbound )
Aug 2001- City Government of Parañaque
Sept 30, 2004 San Antonio Valley 1, Sucat Parañaque Clerk 1
April 2001- GRANTON International Advertising Agency May 2000 Moonwalk, Las Piñas City
Supervisor
Jan 1998- Palisoc General Merchandising
March 1999 BF Almanza, Las Piñas City
Account Specialist
Educational Attainment:
Tertiary: Associate in Marine Engineering (AME) 1988-1991 Philippine Merchant Marine School
Information Technology (IT) 2001-2003
Parañaque City College of Science and Technology
Personal Information:
Birth date 11 February 1971
Status Married
Nationality Filipino
I want to announce that I offer my services as a non-voice lead generator, appointment setter, sales chat agent, and customer support specialist. I am available to start immediately. Kindly contact me by DM if you are interested
Note: I don’t do cold calling more on back-office support. FROILAN M. OSTACO
Virtual assistant
Contact this candidate