Marquis Jenkins

**** ******** ******, ********* ** 28269

adzcf0@r.postjobfree.com 704-***-****

EXPERIENCE

United Rentals 2022 - Present

Sales Manager Charlotte, NC

Architect and drive company strategy and business development; identify key growth opportunities; develop inclusive strategic plans and strategies by collaborating with executive leadership team

Identify key capital projects, joint ventures, potential M&A targets, and other strategic partnership opportunities

Design capital plans in line with overall business strategies; analyze market dynamics, market share changes, product line performance, and competitive intelligence

Direct strategic planning, competitive analysis, market positioning, new business development, new product introduction, training and development, strategic partnerships, and client relations; manage sales, marketing, and service activities

Improve sales policies and practices; define sales cycle, created accurate job descriptions and developed standards for customer relationship management

Increase revenues and produce new revenue streams; expand and restructure market territories for all sellers

Wage effective yearlt marketing campaigns, increase sales annually while improving popularity and integrity for our brand

Prepare and present month end reporting, quarterly incentive plan, marketing plans, budget plans, and SMART plans to company owners and senior leadership

Ensure suitable metrics are in place to measure performance and progress; monitor execution of business initiatives

Better Mortgage Co. 2019 - 2022

Mortgage Loan Officer Charlotte, NC

Evaluated and designed business strategies and initiatives; worked across teams to develop pricing strategies to maximize profits and market share while balancing customer satisfaction

Researched organizations and individuals to find new opportunities; contacted potential clients to establish rapport and arrange meetings; increased the value of current customers while attracting new ones

Developed budgets and financial strategies, including expenditures, research and development appropriations, return-on-investment and profit-loss projections

Managed pipeline conversion and consistently achieved and exceeded set metrics; conducted daily prospecting calls; managed initial approval calls to onboard clients; assisted clients with new outbound tasks

Directed and guided clients throughout the entire loan cycle process, from application to funding; regularly conducted customer outreach and maintained consistent communication regarding key milestones and events throughout the process

Worked across PE and CE teams to maintain effective communication throughout the loan process; relayed any updates in a timely fashion to ensure orders were not delayed; delegated files to HAA as needed

Communicated changes in pricing and eligibility and responded to tickets once the customer has confirmed receipt; communicated any lock exchanges to customers; signed off on related documentation accordingly

Managed customer purchases; called each customer to inform them of the purchase terms and send additional communication to ensure expectations were met in regard to meeting their COE

Presented sales, revenue, and forecasting reports to senior leadership; identified emerging markets and market shifts; maintained awareness of new products and competitors

Collaborated with Sales Managers to handle price-related escalations when concessions needed to be applied; attended conferences, meetings, and industry events to build brand awareness and positioning

Red Ventures 2018 - 2019

Sales Professional Charlotte, NC

Created and executed strategic sales plans to expand customer base and extend global reach; represented the business with a comprehensive understanding of offerings

Researched consumer needs and identified how the solutions of the business met them; generated leads; built and nurtured client relationships

Achieved and exceeded sales objectives; planned effectively; set sales goals; analyze performance data; projected performance

Managed inbound phone calls from residential clients for various services in the process of moving; directed sales on behalf of partner companies, including DirecTV, Frontier and Verizon

Recruited salespeople, set objectives; trained, coached, and monitored performance; ensured assigned tasks and responsibilities were fulfilled; identified knowledge gaps within the team and developed plans to fulfill them

Served as a coach and mentor to fellow team members; provided training and development; participated and supported in monthly meetings

Tracked, analyzed, and communicated key quantitative metrics and business trends as they related to partner relationships; managed month-end and year-end close processes

Progressive Insurance 2017 - 2018

Claims Adjuster Charlotte, NC

Interviewed customers, claimants, and witnesses; negotiated with customers and insurance carriers; partnered with appraisers and estimators to manage vehicle repairs

Investigated accidents, determined liability, managed claims processes, end-to-end

Designed and implemented strategic plans to reach productivity targets; led and motivated staff to improve customer service with clients; cultivated lasting relationships with customers

Developed and promoted weekly, monthly, and quarterly business objectives; drafted detailed and accurate reports; estimated future projections

Worked with customers to better understand their business needs and goals; assessed costs, competition, and supply and demand to identify selling prices

Lash Group 2016

Benefit Reimbursement Fort Mill, SC

Directed the delivery of client engagements and associated outputs, supported the team in day-to-day project management; developed high-quality deliverables; directed, presented, participated, and provided support in monthly meetings

Collected and reviewed patient insurance information; researched and resolved claim denials or underpayment claims

Managed communications with providers, representatives, third party customer service representatives, pharmacy staff, and case managers

Collaborated with clients to gain a complete understanding of specific goals, objectives, and audiences

Conducted comprehensive analyses of current processes and systems, as well as target customers and competitive landscape; developed statistical models to evaluate the impact of different process improvement tactics

Worked closely with company executives and high-level management to create strategies, actionable plans, and rollout initiatives, including key performance indicators

Developed and worked with the team to establish future-facing insights, implications, and recommendations; delivered advice; made recommendations; and identified and solved problems

Blue Cross Blue Shield 2014 - 2016

Quality Management Charlotte, NC

Discovered business opportunities; identified prospects and evaluated their position in the industry; researched and analyzed options

Served as a product specialist; recommended solutions and products; developed relationships with key partners

Maintained relationships with clients; provided support, information, and guidance; researched and recommended new opportunities; suggested profit and service improvements

Reviewed and administered claims in software tracking system; transcribed the brief description of loss to ensure that it accurately reflected actual circumstances

Assessed policy coverage for submitted claims and notified the insured of any issues; resolved pending claims in an accurate and timely manner

Identified product improvements or new products; remained current on industry trends, market activities, and competitors

Prepared reports; collected, analyzed, and summarized information to present to senior leadership

Wells Fargo Home Mortgage 2010 - 2014

Mortgage Associate Charlotte, NC

Achieved growth and hit sales targets; successfully managed the team; designed and implemented strategic business plans that expanded company’s customer base and ensured a strong industry presence

Built and promoted strong, long-lasting customer relationships; partnered with them to understand their needs

Presented sales, revenue, and forecasting reports to senior leadership; identified emerging markets and market shifts; maintained awareness of new products and competitors

Served as first point of contact by providing excellent customer service to potential borrowers; analyzed applicants’ financial status, credit, and property evaluations to determine granting of loans

Designed and delivered strategic solutions to customer complaints; answered applicant questions regarding the loan process

Communicated with borrowers to obtain information for loan applications; explained loans and credit options to customers

Utilized all product knowledge and documentation to provide customers with product recommendations appropriate for their needs and mortgage goals

EDUCATION

Olympic High School 1996

Diploma Charlotte, NC

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