Customer Service Social Media

Diego Arias

email: adzcev@r.postjobfree.com

Cell Phone # 951-***-****

RELEVANT SKILLS

Interpersonal:

-Bilingual (Spanish)

-Communication/Listening

-Empathetic/Patient

-Positive Attitude

Administration:

-Technology Skills

-Yardi Software

-Time Management

-Auditiing/Data Entry

Leadership:

-Staff Training

-Employee Onboarding

-Creative Thinking

-Responsibility/Feedback

PAID EXPERIENCE

Orange Hill

Restaurant Manager; Feb 2023 - June 2023

•Operations Management:

• Oversee the day-to-day operations of the restaurant, including managing staff, ensuring efficient workflow, and maintaining high-quality service standards.

• Monitor and control costs, such as food and beverage costs, labor expenses, and operational expenses, to achieve profitability targets.

• Develop and implement operational policies, procedures, and guidelines to ensure smooth functioning of the restaurant.

•Staff Management and Training:

• Recruit, hire, and train restaurant staff, including servers, bartenders, cooks, and support staff.

• Schedule and organize staff shifts to ensure adequate coverage during peak hours and special events.

• Provide ongoing coaching, performance feedback, and training opportunities to enhance employee skills, customer service, and job satisfaction.

• Resolve staff conflicts, address employee concerns, and maintain a positive work environment.

•

•Customer Service and Guest Experience:

• Ensure exceptional customer service and guest satisfaction by monitoring service quality, addressing customer feedback and complaints, and implementing corrective measures.

• Establish and maintain high standards of cleanliness, hygiene, and safety throughout the restaurant.

• Interact with customers, handle special requests or inquiries, and build positive relationships with regular patrons.

•Financial Management and Reporting:

• Develop and manage budgets, sales targets, and financial forecasts.

• Monitor sales performance, analyze financial reports, and implement strategies to maximize revenue and profitability.

• Control inventory levels, order supplies, and maintain accurate records of stock and food/beverage costs.

• Collaborate with accountin

DJI Technologies

Flight Data Analyst Supervisor; May 2020 - Feb 2023

•Data Collection and Management:

• Collect, consolidate, and manage flight data from multiple sources, such as aircraft sensors, flight recorders, maintenance logs, and operational databases.

• Ensure the accuracy, integrity, and completeness of flight data records.

• Develop and maintain a secure data storage system for efficient retrieval and analysis.

•Data Analysis and Reporting:

• Analyze flight data to identify trends, patterns, and anomalies related to aircraft performance, fuel consumption, flight operations, and safety parameters.

• Use statistical and data analysis tools to extract meaningful insights from the data.

• Prepare reports and presentations summarizing key findings, trends, and recommendations for management, regulatory authorities, and other stakeholders.

• Collaborate with engineering teams and other departments to investigate incidents, accidents, or operational issues by analyzing relevant flight data.

•Performance Monitoring and Optimization:

• Monitor and assess aircraft performance metrics, including fuel efficiency, engine performance, and flight characteristics.

• Identify opportunities for operational improvements, cost reduction, and environmental sustainability based on data analysis.

• Collaborate with engineering and maintenance teams to optimize aircraft systems, components, and procedures based on data-driven insights.

• Conduct risk assessments and develop mitigation strategies based on identified safety trends and potential hazards.

The Highlands at Grand Terrace

Leasing Agent; November 2019 – March 2020

•Attended company and tenants needs

•Collect rent and other dues from tenants; input and record into Yardi software

•Monitor orders made for tenant/maintenance work

•Follow up on leads and perspective tenants

•Inspect units before and after move-in

•Responsible for updating internet and social media sites

•Complete 15+ rental agreements per week with tenants in English and Spanish

•Trained temps and new employees on company policies, ethics, rules, regulations, and fair housing and state laws

Villa del Sol Apartments, Santa Ana, CA

Assistant Manager; August 2017 – September 2018

•Was promoted to new property

•Attended company and tenants needs

•Collect rent and other dues from tenants; input and record into Yardi software

•Monitor orders made for tenant/maintenance work

•Follow up on leads and perspective tenants

•Inspect property consisting of 756 units throughout the day

•Provide tours of property and model unit

•Inspect units before and after move-in

•Responsible for updating internet and social media sites

•Complete 15+ rental agreements per week with tenants in English and Spanish

•Trained temps and new employees on company policies, ethics, rules, regulations, and fair housing and state laws

•Train temps and new employees how to complete rental agreements, inspections and Yardi software

Tara Hill Apartments, Anaheim, CA

Assistant Manager; October 2015 – July 2017

•Promoted to Assistant Manager from Sales Agent within 6 months of employment

•Attended company and tenants needs

•Collect rent and other dues from tenants; input and record into Yardi software

•Monitor orders made for tenant/maintenance work

•Follow up on leads and perspective tenants

•Inspect property consisting of 368 units throughout the day

•Provide tours of property and model unit

•Inspect units before and after move-in

•Responsible for updating internet and social media sites

•Complete 8+ rental agreements per week with tenants in English and Spanish

•Trained temps and new employees on company policies, ethics, rules, regulations, and fair housing and state laws

•Train temps and new employees how to complete rental agreements, inspections and Yardi software

Career Strategies, Costa Mesa, CA

Sales Agent; August 2015 – October 2015

•Provided full-time temp work at various properties including Anaheim, Colton, Corona, Riverside, and Costa Mesa

•Complete rental agreements with tenants

•Filed and organized completed rental agreements and other paperwork

•Follow up on leads and perspective tenants

•Organizing files and paperwork

Avant-Garde Foster Family Agency, Corona, CA

Administrative Assistant/Social Worker Assistant; March 2014 – June 2015

•Audit files, log all activity, and follow-up with 5+ cases to assure that all information was properly administrated

•Transport foster children to visitations, court, and appointments; Monitor visitations

•Log and file visitation notes for social workers

•Answer and direct phone calls; relay messages

EDUCATION

Google IT Support

Certification

Riverside City College, Riverside, CA

General Ed. Classes

Centennial High School, Corona, CA

High School Diploma

Contact this candidate