Renee Jones

Havelock, NC *****

adzcet@r.postjobfree.com

919-***-****

PROFESSIONAL PROFILE:

Detail-oriented professional with 7+ years of administrative experience in various fast-paced settings

Well-versed in creating, maintaining and entering information into databases and excel spreadsheets. Order management

Managing paper or electronic filing systems, recording information, maintaining documents

Knowledge in medical terminology and HIPPA compliant

Proficient in computer and MS Office programs (Word, Excel, Outlook)

Computer skills: SAP, SharePoint, OTIS, SERFF, Navinet, SLIQ, Insinq, Citrix, AIS, Adobe, Service Now, Payroll, telematics software

Excellent communication and interpersonal skills

EDUCATION:

East Carteret High School, Hwy. 70 East, Beaufort, NC- Diploma

Wake Technical College, Raleigh, NC- online courses- no degree

PROFESSIONAL EXPERIENCE:

Ampcus Staffing @Siemens Medical, Cary, NC (Remote)

02/2022-06/2022

Customer Service Representative

Answer/place calls to assist Vendors with service request entries. Data Entry of completed service requests.

Operate computer programs, note accounts, email, meetings, and other responsibilities

Follow procedures and regulations

Confidentiality

Artech Infosystems@New York Department of Labor Remote. 01/2021-07/2021

Remote Customer Service Representative

Answer calls to assist NY Dept. Of Labor claimants with unemployment claims and benefits

Operate computer programs, note accounts, meetings, and place outbound phone calls

Follow procedures and regulations

Confidentiality

Teletech Remote. 06/2020-12/2020

Remote Customer Service Representative

Operate computer using Humanify, Blue zone, email, Workforce Optimization, protocols, Kronos, Oracle, Litmos, Mosaic, and ASK Now ticket creation softwares.

Assist Texas with new unemployment insurance claims and other issues.

Confidentiality, problem-solving, great customer service, and

training.

Image Staffing

@Colonnas Shipyard

02/2020-05/2020

Administrative Assistant

Answer phones, Operate computer, data entry, paperwork, and other duties.

Conduent Cary, NC 09/2019 – 02/2020

Customer Service Rep.

Trained to assist customers with incoming calls about health benefits.

Operate computer, multi-task with different software screens(Citrix), and research information.

Managed Staffing @Biomerieux Medical Durham, NC 06/2019 – 08/2019

Data Entry Clerk

Utilize Microsoft Office, Live Link (Doc Link, Tech Library, Migration List), and QCC Query to enter and migrate data from QCC Query database into doc link. QC docs in Tech Library to make sure documents were published correctly into the correct location. Meetings, emails, and Cisco Jabber messenger.

Kelly Serviced@Freudenberg IT

Morrisville, NC

10/2018-3/2019

IT Systems Support

Operate computers to manage data for IT department, assist team wirh projects and other work.

ServiceNow, Salesforce, and Microsoft Office

Artech Infosystems @Lenovo Morrisville, NC. 05/2018 – 08/2018

Order Entry Clerk (SAP)

Create pivot table from excel reports for manager, assign new orders to Order Entry Team using Sales Force, and order management

Program purchase order documents in ABBYY, process order entry for various client orders using SAP, manage chat, confidentiality, team meetings, and other duties as required.

UBER. Raleigh, NC 05/2017 - 05/2018

Driver/UBER Eats/Customer Service

Operate cellphone application to find locations within the Raleigh area to pickup ride requests from customers, then drive them to their requested destinations.

Operate my vehicle safely

Great customer service, flexibility, confidentiality, professional, and courteous

M&M Staffing @Arysta Life Science Raleigh, NC 02/2017 - 05/2017

Logistics Clerk (SAP)/Customer Service Rep.

Operate computer to edit, manage, and create purchase orders using SAP software.

Microsoft Office, Outlook, printing, meetings, emails, assist with audit preparation, and reports

Assist Manager and fellow employees as needed, outbound calls & answer phone to assist customers

Skyline Personnel Cary, NC 09/20/15 – 09/2016 &Temporary Solutions @NC Dept. Of Insurance

Administrative Assistant/Document Management

Operate computer utilizing Microsoft Office, format documents and spreadsheets

Email, print/copy, assist managers with projects and tasks

Answer phones, assist customers, scan/upload documents

Utilize OTIS (Operations Tracking Information System, SERFF (System for Electronic Rate & Form Filing)

Manage files, create labels and inserts for files

Attend meetings, organize and prioritize, prepare documents, prepare accounts payable for payment and enter in financial systems

Handle mail letters, confidentiality

Kelly Services @Schneider Trucking Mebane, NC . 06/2015 – 09/2015

Document Clerk/Data Entry

Operate computer using Sharepoint, Salesforce, and SAP, Microsoft Excel, Outlook, and Word

Input shipping/traffic data, communicate with dealers, conduct dealer surveys

Answer phones, multi-task and organize workflow

Manage reports, input data for business processes, print/copy, emails and internet

Xerox, Inc. Cary, NC 03/2015 – 06/2015

Benefits Customer Service Representative

Operate computer using Navinet, SLIQ, Insinq, Citrix and AIS to provide medical benefit information and policies to medical offices and facilities about IBC (A division of Blue Cross Blue Shield) policy holders’ medical benefits

Email, data entry, benefits research, documentation, problem-solving, notes, quality scores, HIPAA, confidentiality and regulate information disclosure

Alphanumeric Systems @UNC Hospital Raleigh, NC 04/2014 – 05/2014

IT Helpdesk Support

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Utilize and maintain the helpdesk tracking software

Document internal procedures

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Report issues to the Service Desk for escalation

Randstad @FHI 360 Durham, NC 01/2014 – 03/2014

Clinical Document Clerk

Utilize Sharepoint to enter Clinical Research Forms into electronic management system, Quality Check of forms, identify issues with forms, document entry of Clinical Research Forms on tracking log and forwards for second entry

Attention to details of standard operating procedures, confidentiality, knowledge of medical record keeping practices, sign workflow chart

Relevante Staffing @Corning Medical Durham, NC 06/2013 – 12/2013

Buyer’s Assistant/Data Entry

Operate computer using SAP, ECOMs, Excel, AT&T Conference Call, email

Data entry, call vendors, email, calculator, coordinate and organize assigned projects

Report results and issues to managers and co-workers

Manage data, use my own judgments to carry out assignments, math, and meetings.

Create, edit, and delete PIR. Match statements and invoices to PIR and ECOMs.

Ultimate Staffing @Apex Tool Group Apex, NC 11/2012 – 04/2013

Purchasing Clerk/Buyer’s Assistant

Operate computer using SAP to create purchase orders, manage material doc list, change PIR, manage P.O.’s by material, supplier requirements analysis, display stock requirements, MRP-Individual Planning, change material, ordering: assigned requisitions, display P.O., change P.O., display vendor, create PIR.

Excel, Outlook, phones, and assist buyers with tasks

Kelly Services @PPD Research Triangle Park, NC 05/2009 – 03/2012

Data Entry Technician /LMS Helpdesk

Data entry, enter various types of training record forms through production and teamwork

Confidentiality, operate LMS software system

Sorting, coding, printing reports, QC, attention to detail, and data entry procedures

Operate computer, phones, and paperwork

Enter test results, quality check, key and run reports, inspect and research documents

SNOW (Service NOW)

Clinical Research Customer Service Representative

Operate computer, phones, and paperwork

Contact pharmacies to inform of and gather information about potential drugs and their effects

Report and refer adverse reactions and other issues

REFERENCES AVAILABLE: UPON REQUEST

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