Medical Assistant Customer Service

Kristen Brady

*** ****** **. #***, ***********, TX 76086 / 682-***-**** / adzcem@r.postjobfree.com

SUMMARY:

Excited Medical Assistant and Certified Phlebotomist with great non bias tactics, motivated to work with others and empathize when needed in order to obtain a good career in a good environment as well as gain knowledge and help others by communicating and being reliable.

EDUCATION and CERTIFICATIONS:

The College of Health Care Professions- Fort Worth, TX 11/2021 – 4/2023

Medical Assistant Certificate Program

Association of Healthcare Professionals 2023

National Registered Certified Medical Assistant (NRCMA)

American Heart Association 2022

BLS for Healthcare Providers (CPR and AED) Certification

Weatherford College 6/2021

Phlebotomy

SKILLS:

●Charting

●Vital Signs

●Wound Care

●Direct Patient Care

●Various Lab Tests

●Medical Terminology

●Autoclave, Sterilization

●Assist Physician with Exams

●Prescription Refills

●Answering Multi-Line Phones

●Specimen Collection & Analysis

●Minor Office Surgical Procedures

●Patient/Family Communications

●Skilled use of an AED and EKG

●Knowledge of OSHA and HIPAA

●Injections

(SQ, IM, ID, Gluteal)

●Capillary Sticks

●Taking Chief Complaints

●Medical Histories

●Phlebotomy, Venipuncture (Vacutainer, Syringe, Butterfly)

EHR

EMPLOYMENT:

UNTHSC Cardiology – Fort Worth, TX 1/2023 – 4/2023

Greet and room patients, measure and record patient vital signs, record chief complaints and medical histories, update patient medications list, administer EKG’s, holter monitor set up and monitoring, assist physician during exams, chart prepping, chart using EMR systems, inventory and stock exam rooms, sterilize equipment, make appointment reminder calls, perform patient call backs, request medical records, file, fax and scanning of medical records while adhering to HIPAA Guidelines.

Bio-Life. Fort Worth, TX 06/2020- 8/2022

Phlebotomist

Assisted clients in getting ready to have their blood drawn, set up the machine and made sure everything was clean and sanitized, performed blood draws and hook up client lines, observed client ensuring no unforeseen reactions.

West Fork Assisted Living, Fort Worth, TX 08/2016 – 01/2017

Medication Aide

Excellent customer service skills, keep the work area clean, answer phones and take orders, interpret or translate for customers. Going over medication with family members and passing medication to the resident. Charting what medication was given or not and also reading a MR.

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