Customer Service Project Manager

Laurel, MD ***** 240-***-**** ******.********@*****.***

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KRISTI JACOBS

PROFESSIONAL SUMMARY

Administrative and customer service professional with experience in efficiently assisting high-level executives and managers on multiple organizational levels. Proven record of managing multiple schedules and projects simultaneously and maintaining consistent communication across departments. Served as an effective company representative, prepared well-researched and accurate documents, managed complex calendars and efficiently handled clerical tasks.

SKILLS

Experienced typist with 80 WPM typing speed

Microsoft Office Suite

Transcription

Effective Written and Verbal Communication

Recordkeeping and File Management

Onboarding

Maintaining Office Records

Patient/Client Registration

Medical Terminolgy

WORK HISTORY

DOG WALKER 02/2022 to Current

Prance Around Pet Services, Laurel, Md

Feed, walk, and care for pets during owners' absences and out-of-town trips.

Developed and implemented enrichment plans to keep animals healthy and stimulated.

Followed optimal schedules for animals as set by owners or supervisors.

Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

CLIENT SERVICE COORDINATOR 09/2021 to 02/2022

Banfield Animal Hospital, Laurel, Md

Communicated with clients regarding Optimum Wellness Plan account services, statements, and balances.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Utilized active listening skills to identify customer needs and provide appropriate solutions.

STOCKROOM MANAGER 09/2018 to 05/2019

The TJX Companies, Inc., Columbia, MD

Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.

Maintained orderly stockroom for ease of retrieval.

Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

ADMINISTRATIVE ASSISTANT, PROJECT MANAGER 09/2016 to 06/2017

Health Care Resolution Services, Inc., Laurel, MD

Managed screening and testing process for Defense Support Services.

Transferred and directed phone calls, guests, and mail to correct staff members.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Scheduled meetings, appointments, arranged travel, assisted with processing A/P & A/R

Documented patient/client medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Organized paperwork such as charts and reports for office and patient needs.

Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.

Assisted H/R Generalist by assisting applicants/job seekers with questions they may have re orientation, onboarding, workday issues, sending out start details, benefits, compensation, etc.

OFFICE MANAGER 01/2014 to 09/2016

Healthcare Resolution Services, Inc., Laurel, MD

Handled the schedules of all 8 members of the company leadership team, arranged business travel and organized conference calls.

Coordinated communication across multiple teams to plan orientation events and create welcome packages for new employees.

Authored business documents to organize and emphasize information quickly and effectively.

Assisted in processing accounts payable and receivable disbursements and payments.

Transferred and directed phone calls, guests, and mail to correct staff members.

Offered technical support and troubleshot issues to enhance office productivity.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

OFFICE MANAGER 09/2012 to 12/2013

Laser Printers Plus, LLC, Wheaton, MD

Purchased office supplies, materials and processed payments and reimbursements.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Attended meetings, maintaining attendance logs and accurate meeting minutes.

Responded to general phone and email inquiries.

EDUCATION

Howard Community College, Columbia, MD

No Degree, Business Administration and Management

Art Institute of Washington, Roslyn, VA

No Degree

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