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Customer Service Social Media

Location:
Fayetteville, GA
Posted:
August 30, 2023

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Resume:

Tevin Williams

*** ******* **

*** ******* ** *******, ** 30331 Mobile: 404-***-**** email: adzccz@r.postjobfree.com EDUCATION

The University of Georgia, Athens, GA Bachelor of Business Administration in Marketing December 2015 TECHNICAL SKILLS

Operating Systems: Microsoft Office (Excel, Microsoft Word, Power Point, Publisher, Access Outlook), Windows, Mac OS, and UNIX; 2+ years of experience with BMC Remedy Action Request System, Bluecat DNS/DHCP Server and TCP/IP operations, Salesforce, Google Ads, Facebook Ads WORK EXPERIENCE

Laughing Skull Lounge, Marketing Coordinator/ Club Manager, Atlanta, GA April 2021- Current

● Develop marketing strategies to increase customer base at the comedy club and satellite locations.

● Create marketing campaigns on Google Ads and Facebook ads for 8-10 shows a week.

● Book comedians and produce shows 3 times week at the club location

● Answer questions and concerns from customers via email, social media direct messages, or comments.

● Setup and break down equipment for comedy shows at satellite locations.

● Setup sound, lights, and customer seating for the comedy club location

● Set up and keep track of all online ticketing for every show at Laughing Skull Lounge. Aldridge Pite, LLC, Account Specialist, Atlanta, GA February 2018- April 2019

● Processed invoices, receipts and payments for over 700 transactions a day

● Audited financial and account records for 7 principal clients utilizing Excel and accounting software

● Compile large datasets and verify accuracy of transactional data

● Maintain accurate financial records of all assigned clients for weekly reporting. NNR Global Logistics, Account Coordinator, Atlanta, GA August 2016-February 2017

• Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues

• Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping

• Maintained metrics, reports, process documentation, customer service logs, or training or safety records.

• Supervised the work of logistics specialists, planners, or schedulers

• Directed inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management

• Documented account activities utilizing Access databases, and tracking systems Total Quality Logistics, Account Executive Trainee, Atlanta, GA May 2016- August 2016

• Completed daily prospecting calls to potential customers and communicate updates with existing accounts

• Communicated effective sales speeches and written communication to freight companies needing logistics services

• Negotiated the details and terms of the relationships with shippers and carriers

• Effectively managed and organized the execution of daily shipments for pickup and delivery

• While maintaining confidentiality, provided an honest and proactive approach to communication to all stakeholders

• Provided impeccable customer service utilizing problem solving and trouble shooting skills

• Participated and contributed to team building and group motivation



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