LINDA F WHITE

Grady, Arkansas ***** 870-***-**** adzccn@r.postjobfree.com

Proficient and steadfast professional with the ability to analyze data to process issues in a manner that gives ease and confidence to make better decisions for any organization. Strong understanding of report generation, tracking, and updating. I have strong customer service experience in dealing with the public. Microsoft Office Suite- Database management-

Powerpoint presentations - Customer Service

Skills – Interpersonal Communication Skills –

Problem Solving Skills – PTIN certified

Issue and Complaint Resolution

Patient Profiles

Data Communications

Clerical Support

Maintaining Clean Work Areas

Answering Questions

Inbound Customer Calls

HIPAA Guidelines

Call Volume Analysis

Call Volume and Quality Metrics

Interpretation and Translation Services

Understanding Customer Needs

Office Supplies and Inventory

Microsoft Office

Call Center Operations

Data Gathering

Data Entry

Trained in Salesforce

Customer Communication

Call Control Skills

Agent Support

Customer Data Confidentiality

Customer Account Management

Problem-Solving Skills

Customer Information Databases

Administrative and Office Support

Payment Processing

Process Transactions

Business Correspondence

Billing Adjustments and Refunds

Call Center Agent, 10/2021 - 01/2023

Relate Care LLC – Remote Arkansas

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Responded to customer calls and emails to answer questions about products and services. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Tax Preparer II, 12/2009 - 04/2020

Jackson Hewitt Tax Services

Prepared client's current year and previous year's taxes on a daily basis Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government

Uncover potential deductions and credits

Review financial records such as income statements and documentation of expenditures Answered phones and assist clients with tax-related questions Maintained and ordered office supplies and various other duties as needed. Office Assistant, 11/2002 - 04/2003

Express Personnel Services/JRMC

Attended meetings and took meeting minutes

Created a memorandum for various staff

Constructed PowerPoint presentations

Processed incoming and outgoing mail daily

Answered phone and took messages.

Secretary/Clerk, 01/1988 - 03/1993

Mental Health, Arkansas Department of Corrections, Grady Maintained Institutional Records on inmates

Organized files daily

Answered phone and took messages

Transcribed Psychiatrist and Psychologist notes weekly Maintained employee's timesheets and request for leave records. 2020

Jackson Hewitt Tax School

10/2019

EDUCATION

Associates of Science: Criminal Justice, 2019

Grantham University - Lenexa, KS

Administration, 2005

Seark Technical College

Pinebluff Arkansas Completed 39hrs Linda White Resume Continued Page#2 05/1982

Diploma: 1982

Grady High School, Grady Arkansas

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