Customer Service Data Entry
Resume:
Maria Gonzalez
Phone: 512-***-****
Email: adzcch@r.postjobfree.com
Objective
Full time employment with a company where my skills and abilities will be combined with opportunities for growth and advancement.
Ability Summary:
Fluent in English and Spanish, can operate several different phone apps, Experience with Collections, Customer Service, Retention, Problem solving and resolutions. Employment History
03/2020 - 09/2020
House Cleaner
Maid Pro, Austin, TX
Clean houses and deep clean with certain time frames 04/2018- 11/2019
Collection Represent
Third Coast Auto, North Austin
Bilingual Collections, Update personal information, skip check Collaborated Corresponded Translated Condensed Cared for Created Customized Integrated
03/2017 - 06/2017
Single Point of Contact/Collection
Hired By Matrix, AUSTIN, TX
•Worked with Reverse Mortgages •Repayment Plans •Foreclosures •Power of Attorney •Last Will and Testimony •Inbound Calls •Outbound Calls •Soft Collections 02/2016 - 12/2016
Office Clerk/ Customer service
Robert Half, AUSTIN, TX
Oversaw the daily performance of computer systems. Answered user inquiries regarding computer software or hardware operation to resolve problems. Entered commands and observed system functioning to verify correct operations and detect errors. Data Entry, Accounts payable, Answered calls in and outbound. 11/2015 - 02/2016
Technical Support
Veteran Sourcing Group, SILVER SPRING, MD
Oversaw the daily performance of computer systems. Answered user inquiries regarding computer software or hardware operation to resolve problems. Entered commands and observed system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
07/2014 - 10/2015
General Sales Support
Rodan and Fields, AUSTIN, TX
Ordered Intake, advised commission, worked with consultants and also worked with customers. Verified orders worked with tracking information for packages. 01/2011 - 06/2014
Retention Specialist/Collections
Time Warner Cable, AUSTIN, TX
Worked hard to retain all customers and service, also answered and resolved any issues the customers had. Troubleshooted when needed. Reviewed various bundles that would be more economical and efficient for customers. Introduced new products by educating what would be more effective for the customer. Also took bilingual calls for the duration of my employment.
06/2009 - 02/2010
Collection
Gila Corporation, AUSTIN, TX
Bilingual Collections, Skip trace Accurint, Private Credit Unions, Processed Payments, worked accounts delinquent from 0 days forward to 120 to charge off... Top Notch, and I worked with Cisco Agent.
Education History
1 Year at College or a Technical or Vocational School Northwest Technical College, Worthington, MN
High School Diploma
Moorhead Senior High School, Moorhead, MN
Occupational Licenses, Certificates and Training
Bilingual Management Aid
Luverne Elementary School
08/2002 Anti-Racism Training
Luverne Elementary School
Application:
Calculator, computer, multiple phone lines, scanner, 10 key, Different software programs, Excel, Word, Power Point, Outlook, Set up appointment, dialer State experience: Processed choice of Medicaid Plan Superior, Seton, BCBS Advised if the physician that they were currently seeing was covered by there plan of choice, if not would find the plan that would cover their doctors and pediatricians. Additional Information
Detailed References
Alfredo Lopez
Harrison Hicks
Mark Gorgees
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