Customer Service Medical Assistant

Olamiposi Abebiyi

Camby, IN ***** 463-***-**** adzcbw@r.postjobfree.com

Customer Service Medical Assistant Quality Assurance Direct Care Administrative Assistant Technical Support

Experience & Qualifications Snapshot

Honest, reliable and dependable customer service professional with 8+ years of experience performing diverse functions in the customer service field and direct care environment.

With the foundational years of my experience in medical assistance, direct care and customer service, I am seeking to pursue a career that is built on the same foundation within any customer service-oriented environment. I am highly skilled in resolving customer issues and experience.

Goal oriented and possess customer service skills with excellent teamwork abilities.

Multi-task and prioritize responsibilities while setting an impeccable standard for reliability and accountability.

Excellent listening skills with the ability to determine appropriate action steps.

Enterprising and confident, with a refreshing “does what it takes” attitude toward work.

PROFESSIONAL EXPERIENCE

Direct Support Professional (Part Time)

Compass residential, Indianapolis IN Jul 2020 – Present

A Residential Service that provides therapeutic residential environment where individuals with emotional and mental disorders can achieve their highest level of independence, stability, and life satisfaction.

2020 - present

Provide, support and teach people with intellectual and developmental disabilities (IDD) how to perform tasks and participate better in their respective communities.

Actively engage in creating and maintaining a healthy and safe environment specific to each client.

Perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and healthcare-related tasks.

Foster positive relationships between caretakers and individuals served.

Ensure client safety, taking necessary vitals and maintains a safe environment.

Mental Health Technician

Hendricks Behavioral Hospital, Indianapolis IN Jan 2022 – Apr 2022

Provides a full continuum of both inpatient and Intensive Outpatient Programs for adults with mental health and chemical dependency disorders.

Assist patients with personal tasks like bathing, grooming, or feeding and organize activities and therapy sessions.

Observe patients and gain insight into treatment options as well as administer prescribed medication.

Ensure the comfort of patients during and between treatments.

Measure vital signs and take samples of urine, stool, or sputum as needed by the healthcare provider.

Track any behavioral changes in patients that may be of use to healthcare providers.

Customer Support Representative (Part Time)

Fitnet Technologies Inc, Zionsville IN Jul 2019 – Present

IT consulting business focused on serving the comprehensive needs of businesses in full range of the business cycle.

Work from home assignment to interact with customers via telephone, e-mail, or SMS to assist with a variety of customer inquiries.

Effectively worked to build a consultative relationship with all customers during covid; to create understanding and resolve all issues amicably or escalate accordingly.

Responsible for communicating and explaining basic support information to all customers with focus on first-call resolution.

Responsible for building customer rapport while promoting effective relationships and upholding business commitment to the customer experience.

Monitored delegated customer service issues to ensure timely and accurate resolution.

Use appropriate communication techniques when responding to customers, particularly in stressful situations.

Responsible for educating and advising existing customers regarding billing/invoicing set up and billing/payment procedures.

Place outgoing phone calls to complete follow-up on customer service requests as necessary.

Sales & Customer Service Representative

Indy Auto Land LLC, Indianapolis IN Jun 2018 – Jul 2019 Automobile dealership offering great value and reliable vehicles to customers throughout the greater Indianapolis metro area.

Responsible for managing all calls to dealership that leads up to sales and or service.

Responsible for sales and managing marketing campaign of vehicles on company website and social media platform.

Responsible for managing customer files and generating sales or service paperwork.

Responsible for processing administrative functions such as refund, vehicle registration, prior credit authorization & cashiering

Performs various accounting and administrative functions, not limited to cash book, warranty, insurance and returns.

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.

Medical Assistant

College of Health Technology, NGA May 2012 – Apr 2018

Leading private and govt-approved college of health technology committed to quality teaching, research & community services.

Receive, label, and analyze samples (tissue, toxic, blood)

Maintain laboratory logs to track samples and specimens.

Use computers to access digital files, and make notations in digital logs.

Basic Computer Data entry, writing reports, and maintaining lab data logs.

Keep inventory of all science supplies

EDUCATION

Medical Assistant, Diploma - 2011

College of Health & Technology, NGA

Dental Technician, Diploma - 2016

College of Health & Technology, NGA

Healthcare Sciences, Associate - In Progress

IVY Tech, Indianapolis

ADDITIONAL INFORMATION

Skills: Microsoft Office Suite, Strong Sales experience, Exceptional telephone etiquette, Quality focused, People oriented, Attention to detail, Collaboration & Team oriented, Active Listening

REFERENCES

Available upon request

Contact this candidate