Director of Memory Care

KIMBERLY FISHER

Lake Panasoffkee, FL ***** **********@*****.***

(352) 239 - 6214

Work Experience

Director of Memory Care HarborChase of Wildwood - Wildwood, FL January 2023 to Present

•Delivered continuous quality service, resulting in high satisfaction levels from families and residents.

•Kept family members abreast of important information regarding patient care, health issues and medication.

•Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.

•Communicated with patients with compassion while keeping medical information private.

•Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

•Managed operations in accordance with budget requirements.

•Initiated training and education programs for supporting healthcare staff

Sales Counselor HarborChase - Wildwood, FL August 2022 to January 2023

Responsible for leasing apartments and achieving move in goals. Maintains a positive image of the community with referral sources, residents, and staff personnel.

Concierge

HarborChase of Wildwood - Wildwood, FL December 2021 to September 2022

Answer all calls that come into the community, hospitality, greet everyone that comes in the community help them to where they need to be. Send faxes, email, send out mail. Assist the ED with any tasks that need to be done in a timely matter.

Assistant to the DRC

HARBORCAHSE OF WILDWOOD - Wildwood, FL

September 2019 to December 2021

•Delivered top-notch administrative support to office staff, promoting excellence in office operations.

•Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

•Managed inventory placed orders and handled payment for office supplies.

•Attended to office operations and required paperwork.

•Greeted guests in with friendliness and professionalism.

•Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

•Assisted manager in all aspects of business operations.

•Managed and completed paperwork and overall office administration operations.

Kitchen Manager

HERNANADO CORRECTIONS - Brooksville, FL

May 2017 to May 2019

•Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

•Coordinated and organized all restaurant inventory.

•Helped general management develop prices based on inventory costs and portion sizes.

•Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

•Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

•Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

•Motivated staff to perform at peak efficiency and quality.

•Oversaw food preparation and monitored safety protocols.

Secretary

FISHER FORESTRY - Williston, FL

February 2012 to May 2017

•Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

•Responded to emails and other correspondence to facilitate communication and enhance business processes.

•Maintained office supplies inventory by checking stock and ordering new supplies as needed.

•Recorded financial transactions for payroll department using QuickBooks and handled payments of accounts.

•Provided onboarding and training for latest support staff.

•Drafted professional memos, letters and marketing copy to support business objectives and growth.

Education

CADDCT in Alzheimer's Disease and Dementia

NCCDP - Florida February 2022

ASSOCIATE OF SCIENCE in HEALTH ADMINISTRATION

TECHNICAL UNIVERSITY - Colorado Springs, CO January 2019 to December 2020

Chef in CULINARY ARTS

WITHLACOOCHEE TECHNICAL INSTITUTE - Inverness, FL

May 1995 to May 1997

HIGH SCHOOL DIPLOMA

CITRUS HIGH SCHOOL - Inverness, FL

May 1997

Skills

•Document control

•Relationship building

•Business correspondence

•Administrative tasks

•Schedule and calendar management

•Spreadsheet management

•Dementia Care

•Office Administration

•Interviewing

•Kitchen Management Experience

•Employee Orientation

•Culinary Experience

•Office Management

•Alzheimer's Care

•Personal Assistant Experience

•QuickBooks

•Bookkeeping

•Accounting

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