Tavaris Guider

Versailles, IN *****

adzcac@r.postjobfree.com

859-***-****

Work Experience

Call Center Floor Manager

Gardens Alive - Lawrenceburg, IN

October 2018 to Present

Managing Call Center Agents Daily Progress. Training and coaching agents in basic phone, email and

chat communications. Managing teams Quality and Assurance. Coordinating email, phones and chat forecasting.

Associate Resource Center Scheduling Coordinator

Honda Manufacturing of Indiana - Greensburg, IN

March 2016 to Present

• Manage Daily Associate Progression

• Logistic Training Coordinator

• ESA Assessment Training

• Ivy Tech ESA Program Coordinator

Director of Operations

Spartan Logistics - Cincinnati, OH

January 2014 to December 2015

• Daily Product Invoice

• Billing & State Coding for Distribution

• Customer Service Via Phone, Email and Direct

• Documented Inventory and Sales management

Customer Service Professional

Greensky Trade Credit - Covington, KY

September 2012 to December 2013

• Direct Customer Service Via email and Phone

• Customer Loan Servicing

• Account Management & Collections

• Daily, weekly, Monthly & Quarterly Account Management

Customer Service Professional

Manpower North America - Florence, KY

February 2009 to August 2012

• Staples Call Center-Delivery Resolution Agent

• American Cancer Society- Events Coordinator

• DHL Express- Custom Clearance Specialist

• Ceva Logistics- Ocean Export Clearance Specialist

• Associated Global Systems- Import -Export Clearance Specialist

Event Analytical Coordinator

Fifth Third Bank - Cincinnati, OH

March 2007 to January 2009

• Direct ATM and Vault Monitoring and Troubleshooting

• Emergency Distress Communications

• Remote IT Solutions and Maintenance

Education

Associates in Business Management

Middle Tennessee State University

2004 to 2007

Skills

Front Desk, CSR, Call Center, Customer Care, Customer Service, Customer Support

Additional Information

• 20+ years Customer Service • Dedicated • Critical Thinking

• Professional • Team Player • Safety Minded

• Hard Working • Strong Work Ethic • Great Communication

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