POONAM SHARMA

E-mail: adzc7s@r.postjobfree.com

Objective:

Customer Service (Virtual) position

Work Summary:

Twenty-four years of comprehensive Customer Care Virtual Representative and

pharmacy technician experience, cross-trained in numerous Insurance and pharmacy functions, dealing with the largest number of customers. Working as an efficient, well-organized customer care and pharmacy technician in numerous areas. Excellent interpersonal skills dealing with customers, pharmacies and doctors. Repeatedly recognized in annual evaluations for distinguished performance. As proactive team member, contributed to timely implementation of various duties and streamlined process through effective use of software program. Enjoyed learning and applying new skills.

PROFESSIONAL EXPERIENCE

Service Locations:

Elixirsolutions.com

Twinsburg, OH

Customer Care Virtual Representative

10/2020 – 09/2022

Duties include the following:

Initiated prior authorizations for certain drugs that needed a doctor’s approval

Handled 40+ inbound calls from patients and customers assisting them with their insurance account

Updated their account information while talking on the phone in a fast-paced environment

Answered questions about Medicare Part D, Part C

Enrolled members for Medicare during open enrollment period

Informed members of the monthly premium

Received premium payments, with using security procedures

Corrected members account if any error

Resolved pharmacy rejections and provided codes for processing prescriptions

CVS Pharmacy

Fort Worth, TX

Certified Pharmacy Technician

6/1998 – 3/2020

Duties include the following:

Retrieved prescription orders

Counted poured, measured and weighed tablets and medications

Compounded (mix ingredients for a prescription)

Selected the proper prescription container

Created prescription labels

Reviewed and verified all the prescriptions to ensure accuracy

Investigated and corrected prescription errors (calling doctors)

Prepared insurance claim forms

Maintained patient profiles

Completed cash register transactions

Answered phones

Checked inventory of the medications

Ordered/stocked medications

Filed, Faxed, Scanned

End-of-the-day housekeeping, etc.

Delivered quality customer service to patients, responded to inquiries, questions, or requests, and referred them to the pharmacist for medical information

Verified the accuracy of patient information

Other Experience:

White Lake Hill Elementary School, Fort Worth, TX 76103

Substitute Teacher / Teacher Assistant (Day care program) 8/1996 – 6/1998

Performed duties as assigned by the administrator

Used appropriate judgment to always act in the best interests of students

Maintained a classroom environment which promotes active learning

Maintained daily classroom routine, including distributing and collecting supplies, keeping attendance records, setting up meals, homework, physical activities, etc.

Attended mandatory meetings and trainings

Adheres to Learning Ladder Day Care Center policies and procedures

Worked with students to help reinforce learning objectives

Telemarketing- Disabled American Veterans

8/1990 - 6/1998

Call people for donations (reusable items to be sold at thrift store and benefits to Disabled American Veterans)

Review/sorting of incoming donations, etc.

Fax, Scan

Accomplishments

Recognition and promotion at Elixir solutions, Eckerd Drugs/CVS Pharmacy /White Lake School, for Excellent Customer Relations

Education: BS (English)- India

Computer Proficiency

Microsoft Word /Works

Lotus Notes

Word Perfect

Typewriting and filing

Fax, Scan

Tarrant County College (TCC)

Miscellaneous: Foreign Languages- Hindi, Punjabi, Urdu (conversational speaking)

REFERENCES AVAILABLE UPON REQUEST

Citizenship: U.S.

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