Danielle Prock

Professional and Efficient Customer Support Representative

Grand Junction, CO 81504

adzc6x@r.postjobfree.com

Responsible for addressing customer needs and ensuring they have a positive experience. To perform a customer service role, skill set includes qualities like active listening, empathy, problem-solving and communication

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Housecall Pro - Denver, CO

April 2022 to Present

• Positive Interpersonal skills

• Excellent verbal and written communication skills

• People-oriented and client-focused

• Problem analysis and problem-solving

• Solution knowledge

• Strategic thinking

• Detail-oriented

• Exceptional organizational skills and the ability to prioritize assignments

• Ability to produce results quickly

• Motivated, independent, able to work under pressure and meet deadlines

• fluent Windows user with a basic understanding of database operation

• Proficiency in several different software applications (i.e. Word, Excel, PowerPoint.

• Experience in helpdesk or ticketing

Security Officer

5D Shield - Vail, CO

December 2019 to March 2022

• Inspect and patrol premises regularly

• Monitor property entrance

• Authorize entrance of people and vehicles

• Report any suspicious behaviors and happenings

• Secure all exits, doors and windows

• Monitor surveillance cameras

• Respond to alarms and react in a timely manner

• Provide assistance to people in need

• Submit reports of daily surveillance activity.

Front Desk Receptionist

Four Seasons - Denver, CO

June 2016 to November 2019

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Maintained files and records by implementing file systems that boosted efficiency and organization. Confirmed relevant guest information and payment methods to prevent fraud. Entered customer information into Opera systems and updated information for a room request change Night Audit

Education

High school diploma

Central High School - Grand Junction, CO

August 2000 to May 2004

College Degree in Communications

Utec Campus - Grand Junction, CO

August 2001 to June 2003

Skills

• Customer support (5 years)

• Computer skills (5 years)

• Data entry (3 years)

• Google Docs

• Typing

• Live chat

• Security

• Account Management

• Surveillance

• Troubleshooting

• Technical Support

• Communication Skills

• Microsoft Outlook

• Desktop Support

• Help Desk

• Night Audit

• Operating Systems

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