**/**** - **/**** ******* Manager

West Gate Chrysler Jeep Dodge Ram, Raleigh, NC

Managed Service Department

Advised customers on their vehicle issues

Managed Technicians for vehicle repairs

Deescalate issues as needed

Contacted warranty and insurance for claims

Held weekly meeting's technician service staff and advisors In charge of hiring individuals for service Advisors and Technicians Trained new employees in Service Advisor positions Chose vendors for contract work

03/2012 - 09/2022 Detailer/Detail Manager/Lot Manager/Service Manage Hanna Imports, Raleigh, NC

As a Detailer (March 2012- March 2014) Washed and clean vehicles, machinery, and etc.

Use such materials as water, cleaning agents, brushes, cloths, and hoses Vaccuuming, shampooing, steam cleaning, dieing carpets and seats, and cleaning engine base

As a Detail Manager (March 2014-2016) oversaw Detailer employees Completed Quality Control by inspecting vehicles coming out of Detail Shop Creative flow of work in Detail Shop

Entering Detailers time for payroll

Ensuring vehicles were filled with fuel

Taking pictures after detailing completed to post on company website As Lot Manager (March 2016- March 2019) inventoried all vehicles owned by the dealership

Inspected vehicles on the Lot to see if repairs were needed Hired vendors for the Lot to be completed and any body work for vehicles Ensured vendors received payment

Sending vehicles out to different dealerships for other repairs Ensured Lot was clean at all times

Managed a group of people to ensure all jobs were done appropriately Corrected stock numbers

Dispatched to technicians in the service department As a Service Manager (March 2019-September 2022) completed job duties of Lot Manager and Detailer

Managed all employees in the Lot Manager and Detail Manager positions Completed all tasks as needed

Received vehicles and oversaw process of Detailing from start to finish Dealt with customers more frequently

Holding meetings

Defusing problems with customers

DeAndre Knox

85 LARAINE CT, ANGIER, NC 27501-8454

Phone: 984-***-****

Email: adzc43@r.postjobfree.com

Employment History

Education History

General High School Curriculum

High School Equivalency Diploma

Wake Technical Community College, Raleigh, NC

References Available on Request

Detailed References

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