ANDRIETTA DICKS

**** ****** ** 810-***-****

Flint, MI 48503 adzc39@r.postjobfree.com

HR & Management Career Profile

An experienced Human Resource and Management candidate with strong research, analytical and management skills. Seeking a position that will allow me to utilize the 20 years of knowledge gained in Human Resources to help propel an organization forward. Demonstrated abilities in policies and procedures, people and process management. Excellent communication, organizational and team building abilities combined with superior problem analysis and resolution skills. High performer able to operate and deliver results in a fast-paced and complex environment.

Core Knowledge & Skill Areas

Benefits Customer Service

Mercia/Expeditor MS Office Suite

Payroll Processing HR Policies and Procedures Outlook Lawson/Oasis Database/Enwisen Conflict Resolution Concur

SAP Compliance

SharePoint Citrix

Relevant Experience

Consumers Energy-Jackson WMC-Jackson, MI 7/2022-present

Contractor/Worker Scheduler (contractual-remote)

8 months of being on this job, I was assigned Lead over a contractor crew.

Maintain awareness of multiple headquarters regarding traveling crews, shift equipment, work overtime, and supplementing workforce with contractors.

Work with Long-Range Planner, use work plan inputs (overtime, non-premise, paid absence, headcount, contractor etc) ensuring alignment between plan/schedule and financial targets.

Monitor/plan/coordinate gas and electric workloads using a crew composition timeline for each week of work.

Coordinate materials with Supply Chain, equipment/vehicles with Fleet Services, equipment/ resources with external parties and other internal workgroups.

Communicate with Field Leaders, Team Leaders, fellow Schedulers, and Long-Range Planners to create a complete and accurate T-1 to T-0 schedule.

Plan and schedule construction, maintenance, and “emergent” work.

Multitask, run multiple software applications at once, communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies via phone, email.

Flint Odyssey House Inc., Flint, MI 5/2021- 6/2022

Payroll & Benefits Specialist

Process payroll for all employees

Analytical review for accuracy

Update records in ADP system: garnishments, levies, child support, status changes,

Process benefits (Blue Care Network, AFLAC, Life and Disability, 403B)

Process billing for insurances

Create and maintain filing system

Consumers Energy-CEM, Flint, MI 5/2020-5/2021

Administrative Assistant I (contractual)

Manage workload in an SAP notification queue, Tableau, or similar database.

•Follow up on payment of past due invoices.

•Track projects in spreadsheets and/or databases.

•Create notifications for safety clearance inspections.

•Work cross-functionally with various departments, such as Design, Scheduling, Permit Support, and Legal.

•Performs more complex tasks including and organizing and conducting assignments according to deadlines.

•Prepares reports, and tech support material as directed.

•Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.

•Interact with customers via phone daily.

McLaren Health Plan, Human Resources, Flint, MI 1/2020 –5/2020

Human Resources Assistant (contractual)

●Source, and phone screen potential candidates, schedule interviews for HR Leadership as well as participate in phone and onsite panel interviews.

●Follow up with candidates during/after the recruitment process and update records.

●Track performance management for all employees and notify Management upon due dates.

Consumers Energy-EIRP-Gas Operations, Resource Mgmt, Birch Run, MI 6/2019 – 1/2020

Administrative Assistant II (contractual)

●Responsible for higher level administrative / support tasks for the EIRP Sr Management team. Tasked with difficult, repetitive clerical and data entry tasks. Maintain daily production reports, daily calculations in an accurate manner, create websites/slide presentations via SharePoint, track project costs and estimate use of hours, maintain and report overage and shortages on various steel jobs. Take minutes and schedule meetings via electronic calendaring for many attendees.

General Motors-XPO Customer Care and Aftersales Headquarters, Grand Blanc, MI 4/2018 – 6/2019

Forecast Specialist (contractual)

●Use Mercia database to maintain and update daily forecasting activities in support of availability, back order and inventory goals. Meet goals and objectives set forth by the customer in a timely manner. Add planning volumes for new parts. Review demand shifts for part change notification and re-classed parts and key updates as needed.

●Schedule and track part orders for customers using Expeditor system, maintain Excel logs/spreadsheets for tracking missing parts.

●Use Access to update data reports.

Health Alliance Administrators, Flint, MI 2/2017 – 4/2018

Agent Service Consultant

●Process Health Alliance Plan insurance renewals, provide top notch customer care, and collaborate with HAP employees for client issue resolution and insurance Agents on account retention.

●Work daily responding quickly and effectively to client requests resolving escalated payer policy issues relating to their group and individual insurance policy payments and reimbursements.

●Work with underwriters to negotiate renewal quotations for customers based on their group and individual requirements. Kept Insurance Agents abreast of contractual changes and/or updates on a regular basis.

HURLEY MEDICAL CENTER Flint, MI 8/1994 – 12/2016

Human Resources Service Center Advisor/Benefits Assistant

●Liaison between HR, Management and departments.

●Ad Hoc projects relative to the development and implementation of HR programs and initiatives.

●Education coordinator and training facilitator for Executives and Managers on HR policies, procedures, performance development plans and appraisals.

●New hire onboarding.

●Primary source verification tracking and maintaining personal information regarding employees.

●Address employee issues and information flow with Union Representation.

●Expert regarding all facets of HR including processing and administering of leave of absences (Sick, FMLA, Educational, Unpaid etc), new hire administration, tuition reimbursement, training, systems and databases, sensitive/complex problem resolution.

●Provide customer assistance with insurances as well as updating insurance databases: Blue Cross, Blue Care Network, HAP, MECA and Delta Dental.

• Process employment verifications.

Labor Relations Extern

• Assist in preparation of mediation, fact finding, arbitration, Civil Service and court briefs.

• Maintain confidential records and files.

• Release union representatives for processing of grievances or other authorized activities.

Education

Northwood University, Flint, Michigan 2010

Bachelor of Business Administration/Management

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