+ Ensure the best in terms of quality of sales and productivity standards.

+ Continuously provide feedback to Head, and provide suggestions for changes

that could provide movement to the sales efforts.

+ Customer complaint regarding too easy paisa (pincode,mw,atm,trx block, etc)

+ To ensure that staff is trained on Product knowledge, Systems.

2009 to till 31 march 2016 Financial service supervisor (FSS)

Job description

* During this period also work on financial service both side office and market

= Handling retailer compliant

"Handling customer compliant

= Reporting to backend team

= Manage easy paisa at retailer end

= Sending or receiving

* — Utility bills problem with backend team

= Work in easy paisa mobile account and many other financial activities with

Telenor and gain good experience.

Jan 2008 - Dec 2008 Telenor Franchise Oghi as a Customer Services officer (CRO)

job description

* Dealing with customer enquiries and complaints and ensuring the service

standard targets.

* Maintain a track record of all complaints/queries & prepare reports related to

the team leader.

Aug2007-Nov 2007 Telenor Franchise Oghi as a Retailer Sale Officer. (RSO

Job description

* This position is responsible for the overall retail sales in a territory operation.

+ Maintain payments and receipts.

* Reporting competitor activity in market. (poster, singed bord, facia bran-

dinging etc)

Served to retailer ( E load,card,sims)

Mar 2007-Jul 2007 Telenor Franchise Oahi as 2 kev punch operator. (KPO)

Job description

+ Maintain data.

+ Ensure all the reporting

+ Mailing.

* Reporting to head.

PROFESSIONAL SKILLS/EXPERTISE

+ Ability to plan daily/periodic operations

+ Strong customer service orientation

+ Strong interpersonal and communication skills

* Salesmanship, energy and drive

* Sound knowledge of administrative procedures

+ Maintaining high accuracy level

EDUCATION

2008 Bachelor of Arts, Hazara University Mansehra. Pakistan

2005 —_ Intermediate, BISE Abbottabad. Pakistan

2003 SSC, BISE Abbottabad Pakistan

LANGUAGES SKILLS English (Fluent), Urdu (Fluent), Punjabi, Hindko (Fluent), Pushto (Fiuent)

Operating systems (Windows 98, 2000, XP, Vista, window 7).

* Office Automation Course (Ms Word, Power Point, Ms Execl, Ms Paint, Microsoft outlook)

+ Internet utilities.

PERSONAL INTERESTS

+ Mountain Climbing

+ Games

= Health Food

Reference to be provide on demand.

‘Scanned with CamScanner

Contact this candidate