Customer Service Front Desk
Resume:
Nancy Kelliher
Cumberland, RI *****
adzc1h@r.postjobfree.com
Summary
Dedicated employee with 25+ years of experience in the customer service industry. Trustworthy, loyal, and hardworking. Seeking to obtain a position as an esthetician that will allow me to utilize my specialized training in a fast-paced environment, with the opportunity for advancement. Education
Catherine Hinds Institute of Esthetics 900AA Graduated May 2020 Woburn, MA
MA License # 7080143
University of Massachusetts Dartmouth Graduated May 2001 North Dartmouth, MA
Bachelor of Arts in Spanish
Employment History
Secret Beauty Spa October 2020-present
Esthetician/Front Desk Receptionist
• Assisting in store operations: greeting customers, answering phones, handling payments through POS, providing customer tours, selling services, operating equipment, light cleaning and general support to the spa staff.
• Perform customized facials, skin analysis, extractions, ultrasonic, LED, and waxing
• Ordering supplies for esthetic treatments
• Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their service
• Educate clients on homecare, rebooking, and follow-ups Ulta
Prestige Beauty Advisor. November 2020-
Present
•. Greeting all guests with friendly and courteous service
•. Informing guests of current promotions, events and services, promoting the Ulta Beauty Loyalty and Guest Services Programs
•. Meeting/exceeding individual sales and productivity goals
•. Performing makeup applications, skincare analysis/regimens and product demonstrations
Clarins November 2019 -
Esthetician, Sales Associate March 2020
• Used Esthetics expertise to sell and recommend Clarins skincare product to clients in high end retail location. • Consistently achieved and exceeded sales quotas • Built strong client relationships and repeat sales
Catherine Hinds Student Public Clinic February 2019 - Student May 2020
• Performed skin analysis and devised appropriate treatment plans for clients in Student Public clinic. • Provided advanced esthetic treatments including American and European facial, Ultrasonic,
Lash tint and lifting, Glycolic and Vitamin C treatments CertaPro Painters April 2014-January 2020
Office Manager
• Service all customers and employees with the objective of meeting their painting needs and building personal growth.
• Fulfill and assist the obligations of the essential functions: Marketing Sales, Financial, Administrative, Production, Human Resource, and Personal Development. Nordstrom Rack August 2013-
Service Experience August 2014
• Provide a quick, friendly, efficient register checkout experience for customers, including purchases, returns, and exchanges. • Invite each customer to open a Nordstrom credit account and/or purchase gift cards.
Gold's Gym June 2004-
Member Services Director June 2012
• Led, directed, and controlled all facets of the front desk and babysitting, with an emphasis on superior customer service and overall gym administration. • Managed retention efforts, led weekly staff meetings, trained staff, and interviewed employees. • Handled greeting and communicating with customers, via phone, letters, and emails, particularly regarding membership renewals.
Skills and Rewards • Fluent in Spanish and Portuguese • Callback night- 1st place in "Most Booked Jobs"
$25,000 worth of booked jobs in a
single night (CertaPro Painters) • Opened 542 credit accounts in less than 6 months- top reward in the northeast
(Nordstrom Rack) • 20% increase in Renewals consistently every month (Gold's Gym
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