ANIKA MAHBOOB

Pasadena, TX ***** 832-***-**** adzc1d@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

WORK HISTORY

Infant Room Teacher, 02/2019 to 02/2020

Carriage Lane Learning Center – Houston, TX

• Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.

• Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.

• Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

Infant and Toddler Teacher/Daycare Floater, 07/2018 to 12/2018 Little Einsteins Academy – Cypress, TX

• Developed age-appropriate activities and programs for children 0 to 12 years old.

• Engaged with children on individual basis to build positive relationships and promote learning.

• Consulted with parents to build and maintain positive support networks and support continuing education strategies. Cashier Team Lead, 02/2018 to 09/2018

CVS Pharmacy – Houston, TX

• Trained team members on cash register operation and cash handling.

• Quickly and accurately counted drawers at start and end of each shift.

• Communicated with customers and team members to solve problems.

• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

• Flexible and Adaptable

• Decision-Making

• Self-Motivated

• Teamwork and Collaboration

• Interpersonal Communication

• People management

Customer Service Manager, 11/2016 to 06/2017

Wal-Mart Supercenter – The Woodlands, TX

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Collected customer feedback and made process changes to exceed customer satisfaction goals. Shift Supervisor, 01/2013 to 01/2016

Starbucks – The Woodlands, TX

• Completed store opening and closing procedures and balanced tills.

• Responded to and resolved customer questions and concerns.

• Helped store management meet standards of service and quality in daily operations.

• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

• Trained new employees and delegated daily tasks and responsibilities. General Manager, 03/2010 to 04/2012

Aleeza, Inc. – Houston, TX

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.

• Developed and maintained relationships with customers and suppliers through account development.

• Implemented operational strategies and effectively built customer and employee loyalty. EDUCATION

High School Diploma: 06/2009

American School of Correspondence - Lansing, IL

CERTIFICATIONS

• CPR/First Aid Certified

LANGUAGES

English

Native or Bilingual

Urdu

Native or Bilingual

Punjabi

Native or Bilingual

Hindi

Native or Bilingual

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