Customer Service, Social Media, proactive, creative, effective communi
Resume:
adzc17@r.postjobfree.com
Attention to details
Effective communication
Time management
Business Bachelor - Brazil
Eintein College
Certificate IV in Marketing and
Communication - Australia
2008 - 2011
2018
EDUCATION
SKILLS
ABOUT ME
I’m Brazilian, 34 years old, based in the Northern Rivers of NSW for the last 5 years, holding a permanent visa, working in hospitality and customer service over fifteen years. Very friendly, communicative and easy going person. I have always feel drawn to provide service to people and I am very determined to learn more and develop myself in this field. Looking forward to new challenges and great opportunities also very exciting to get back to tourism field.
WORK EXPERIENCE
Portugues - native
English - fluent
LANGUAGE
FERNANDA DALFRE
T O U R I S M A N D H O S P I T A L I T Y
Delivered excellent customer service and prompt food and beverage, whashed dishes and restocked products and utensils.
Barista
2019 - 2021
Bay Grocer - Byron Bay - Australia
Delivered excellent customer service, processed customer orders, created coffee and other beverages, prepared food, kept place clean and tidy at all times. Barista
2022 - 2023
One Fine Cup - Yamba - Australia
Delivered excellent customer service, processed orders, prepared coffee and other beverages.
Barista
2022
Botero - Maclean - Australia
Australian Pacific College
Diploma of Hospitality
Management - Australia
Pacific Training Group
2022
Problem Solving
Microsoft office and social media
Creative
Proactive and teamwork
Spanish - low intermediate
2015 - 2017
CVC Tourism - Limeira - Brazil
Travel agent
Customer service-oriented, domestic and internacional travel planer, responsible for proper customer’s passports and visa, prepared detailed itineraries, investigated customer complaints, budget planer.
2005 - 2015
Equus - Limeira - Brazil
Retail Manager
Employee training, customer service, stock management, visual merchandising, inventory.
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