Prasanthan Subramanaim

**, ******* ****, ******** *** Lanka 009********** adzc0w@r.postjobfree.com

Websites, Portfolios, Profiles

https://www.linkedin.com/in/prasanthans/

Summary

Having dedicated 17 years of my professional life to Dialog, I have actively participated in the company's digitization journey from its early stages. Currently, I hold the position of Manager of Digitalization and Analytics, where my responsibilities include formulating and executing strategies to drive digital transformation throughout the organization. To provide a summary of my professional background, I am an analytical, agile, and digitally-minded management professional with extensive expertise in the telecommunications industry. Throughout my career, I have successfully managed teams, consistently achieving business objectives, developing strategic plans, and leading digital transformation initiatives. Additionally, I have been instrumental in identifying and implementing suitable IT applications to support business goals, as well as introducing innovative strategic solutions. My focus has always been on enhancing employee productivity, staying updated with emerging technologies, advocating for change, and effectively addressing problem areas. I have also provided leadership to teams, offering them training, mentorship, performance management, and career development opportunities, resulting in improved operational efficiency. Skills

Agile

Scrum

Team Building

Digital Transformation

Digital Strategy

AI

IT

Analytical Skills • Java script & Active server page PHP

Python

C/ C++ • Java Web Component Developer program

Sharepoint

Experience

MANAGER - DIGITAL TRANSFORMATION AND ANALYTICS 01/2022 - Current Dialog Axiata PLC - Colombo

Accountable for overall process simplification & transformation across the organization focusing on radical portfolio simplification, organization complexity reduction & operating model re-design. This position also responsible for the performance monitoring & budget management of all the digitization initiatives Map strategic and prioritise digital capabilities to develop the overarching Digital project portfolios to measures new efficiencies, ROI, replacing manual processes with technology to drives both cost savings and revenue impact Drive the organization to achieve E2E process excellence in line with the organization strategy and industry trends Leveraged data from multiple sources to deliver clear, concise and data-driven insights. Researched industry and technologies to identify and integrate optimal tools for analytics needs. Adopt industry standard process frameworks such as eTOM (Enhanced Telecom Operators Map) etc., Lean Six Sigma methodologies, along with change management methodologies to deliver business results Ensure the processes are best in class and delivers the highest levels of customer satisfaction, efficiency and resource optimization

Use the overall knowledge of the existing Dialog business operational principles to develop new sustainable business operating models to achieve efficiency in back office operations, efficiency in handling customers & enhancing customer experience

Research, analyse and identify best practices in other industries to build new units and operational models to achieve expected outcome

Digital adoption & positive movement towards Digital Telco Measured by DTI score (Digital Telco Index). Work and guide multiple stakeholders to drive the strategic initiatives of Axiata in bringing desired transformation to organization

Identify the positioning and KPIs of business owners, Journey owners (experience KPIs) & Stakeholder groups and Functional excellence clusters (Operational efficiency KPIs) to evaluate effectiveness of implementation

(simplification and transformation)

Responsible in building internal capabilities through analysing future knowledge and skills requirements in achieving simplification and transformation

Monitor and report monthly basis at steering committee for decision making and be responsible to drive teams towards desired goals Plan effective utilization of the allocated budget for digitization projects Ensure high level of productivity through empowerment, and delegation of responsibility Review the company's digital strategy in line with organizational values, business objectives and priorities Actively contribute to the growth hacking and development funnel through actively researching and scoping new opportunities and technology

Research on industry best practices on AI, cloud computing, big data analytics and provide recommendations to senior mgmt. & peer leads

Work closely with Enterprise Architects and/or Architecture Review Board to align technology R&D with organizational strategy and ensure compliance with architectural principles Develop high-quality & relevant functionality to drive digital transformation to ensure faster growth and adoption across the organization

Create an environment of digital innovation and best practice, ensure use of technologies for the benefit of stakeholders

Drive innovation within current solutions, by applying new technology & facilitating the development in other analytics pillars by using appropriate implementation patterns. Uses extensive knowledge in design thinking principles to come up with high-quality functionalities such as easy on-boarding, personalization/intelligence tools and embedded offers Lead the organization in maximizing the opportunities of digital working cultures by shaping the skills, processes, people and tools we use to deliver the business objectives Lead establishment of best-in-class practices for code quality, documentation and development life cycle management

UNIT MANAGER - DIGITAL CUSTOMER EXPERIENCE 10/2012 - 12/2021 Dialog Axiata PLC - Colombo, Sri Lanka

Responsibility of defining the service strategy for the organisation including subsidiaries, setting up and establishing the channel mix to achieve CE, Cost & Sales objectives across Cx touchpoints and segments. Manage and expand the service channel mix across traditional & digital touchpoints through partnerships, operations management and digital service design

Propose and evaluate available technology, digital tools to support automation, digitalisation and improve CE by design.

Drive the Organisation's Digitalisation index across Cx lifecycle & interaction points (internal and external Cx's) Simplification of services through UI/UX enhancement and design thinking Monetise the existing tech/digital/people assets for better utilisation Responsible for development of a sustainable framework for Digital social media channels for customers to use as contact method with DAP for queries and product accessibility Provide active support for UAT (User Acceptance Test) & product deployment to ensure product outcome as per requirements, design (SLA) and launched within timeline. Enhance in developing a mechanism for Customer support via social media channels to support customer queries on time and encourage customer relationship increase via this channel. Monitor the behaviour of the customer usage on social channels and work with the adoption team to do any enhancements to improve adoption

Monitor any system failures and report and take necessary steps with IT to reduce failures provide a consistent service via all social channels

Strategize, plan and execute campaigns to drive traffic to website/social media/apps/bots acquire new users and achieve solid and consistent growth

Develop negotiation strategies and preparation for customer engagement in conjunction with other cross-functional stakeholders.

Ensure to design similar customer journeys across all channels to maintain consistency in customer experience. Project manage the delivery of Organisational and Divisional strategic deliverable Implement Agile methodology for project delivery

Ensure delivery of projects on time, in budget and meets the quality parameters Mastery knowledge in process simplification and identification of the optimum tools for digitization by working with multiple stakeholders

Identify and analyze gaps between Business & IT and make recommendations to bridge gaps to deliver better products for business users

Coordinate with the Cross functional team including all BUs, Marketing, IT, Project Managers, UX team, PLA ext. to carry out smooth operation

Develop high-quality & relevant functionality to drive digital transformation to ensure faster growth and adoption across the organization

Create an environment of digital innovation and best practice, ensure use of technologies for the benefit of stakeholders.

Project management of all future road map deployments as per stipulated budgets and timelines. KNOWLEDGE MANAGEMENT - LEAD 01/2007 - 01/2012

Dialog Axiata PLC - Colombo, Sri Lanka

Developed new functions and applications to conduct analyses. Used statistical software to analyze and process large data sets. Recommended data analysis tools to address business issues. Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.

Tested, validated and reformulated models to foster accurate prediction of outcomes. Distilled data to devise solutions related to budgeting, staffing and marketing decisions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations. IT EXECUTIVE 02/2004 - 10/2007

Care Logistics (PVT) Ltd - Colombo, SRI Lanka

Identified issues and resolved problems with hardware and software to improve end-user experience. Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures.

Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.

Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.

Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork. Designed contingency planning, formal training and employee development plan to increase staff quality performance.

Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.

Directed global network infrastructure strategy, guiding network installations in multiple locations and connecting facilities.

Managed backup, user account and helpdesk systems. Maintained knowledge of advances in information technology systems and applications. Procured IT resources for strategic and operational computing requirements. Education Qualification

Cardiff Metropolitan University - MBA

Business Administration, 03/2017

SLIIT - Colomob Bachelor of Science

Information Technology, 02/2014

Accomplishments

Merit Winner – Customer centric process automation – FITIS Digital excellence awards 2021 Merit Winner – Digitized Operation - FITIS Digital excellence awards 2021 Silver Winner – Omni channel Experience - FITIS Digital excellence awards 2021 Axiata Synapse Champion

First Runners up for the RPA solution in Digital genesis -SLASSCOM IA Awards 2021 Best Supervisor of the year 2015/ 2016 /2017

Service from the Heart awards at Dialog Awards for 2015 /2021 Best Sports person of the year – Dialog Awards for 2012 /2013 / 2014 Best Captain of the year – Sports awards for 2012 /2013 / 2014 Best Knowledge portal of the year 2011 /2012 from AQM Bangkok Certifications

MCTS: Windows SharePoint Services 3.0

MCTS: Microsoft Office SharePoint Server 2007

Microsoft SharePoint 2010 - Application Development Lean Six Sigma

•Completed Lean Six signa Yellow Belt (2015)

•Completed Lean Six Sigma Green Belt (2018)

•Completed Lean Six Sigma Black Belt (2019)

Diploma in Information Technology

Most Valuable Professional Microsoft ( SharePoint, Ai & Azure)

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