Customer Service Data Entry

ALEXIS ALTAMURO

Massapequa Park, NY ***** 631-***-**** adzc0h@r.postjobfree.com WWW: Bold Profile Professional Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skills

Scheduling Tests and Procedures

Maintain Records

Insurance Authorizations

Project Requirements

Data Entry Software

Medical Records Verification

Conflict Resolution

Customer Satisfaction

Patient Confidentiality

Patient Chart Management

Registration Paperwork

Work History

ED Registrar 02/2016 to Current

Catholic Health – West Islip, NY

Verified financial and insurance information using appropriate database retrieval systems. Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations. Guided and assisted patients and staff members regarding insurance regulations. Accepted payment from patients, reconciled cash payments and offered feedback to supervisor regarding various payment and cash issues. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Performed various administrative tasks by filing, copying and faxing documents. Obtained payments from patients and scanned identification and insurance cards. Completed administrative patient intakes with case histories, insurance information and mandated forms.

Prepared and processed patient referrals and transfer requests. Maintained current knowledge base regarding insurance information and managed care guidelines.

Registered and verified patient records before triage with most up-to-date information. Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Greeted visitors and initiated triage processes for clients to streamline patient flow. Conducted patient intake interviews, recording and documenting relevant information. Recruiter 01/2015 to 12/2015

Total Healthcare Staffing – Bellmore, NY

Built strong relationships with internal and external candidates to ensure excellent hiring experience.

Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Coordinated schedules to arrange management interviews with applicants. Evaluated strengths and weaknesses of candidates through effective screening processes. Assisted with onboarding and orientation of new hires to expedite acclimatization process. Studied job descriptions and qualifications to determine applicant requirements. Developed recruiting strategies to identify qualified candidates and build network. Collaborated with hiring managers to understand job requirements and expectations. Developed and implemented plans to improve recruitment process. Operated and maintained applicant tracking and candidate management systems. Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

Emphasized job benefits and perks to applicants to improve organization's attractiveness. Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.

Pre-screened resumes prior to sending to corporate hiring managers for consideration. Collaborated with managers to identify and address employee relations issues. Advertised job opportunities on social media platforms and job boards Receptionist 11/2014 to 01/2015

Total Healthcare Staffing – Bellmore, NY

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Provided clerical support to company employees by copying, faxing, and filing documents. Maintained visitor log for entering and leaving facility for security purposes. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Organized, maintained and updated information in computer databases. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Operated multi-line telephone system to answer and direct high volume of calls. Handled assignments independently with good judgement and critical thinking skills. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.

Sorted, received, and distributed mail correspondence between departments and personnel. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Compiled information from files and research to satisfy information requests. Education

High School Diploma 06/2014

Walter G O'connell Copiague High School - Copiague, NY

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