Customer Service Route Sales

Jim Peacock

*** **** **** ****** ** Box *** Harrison, MI 48625

989-***-**** ***.*******@*******.***

Prior Service U.S. Military Active Duty Veteran and Motivated food service industry Specialist and Leader whose ability to transform operations, lead teams, and form strategic partnerships has delivered consistent success for multiple companies for over 30+ years. Connector, trust builder, and customer ambassador with a reputation for challenging the status quo while generating unrivaled sales and revenue growth.

Leadership Success Highlights

Strategic Sales Growth – My contribution to the Management team helped

propel the Clare, MI area sales market in achieving $2.6M in total revenue.

Corporate Development – Innovator and developer of “Day Old” bread store I have Ohio oooiooooooo.oo.ooo9koooooo

retail sales initiative with local/regional vendors. Operations has accounted

for $10-12M in annual sales with a near ZERO product return rate.

Human Resources and Recruiting – Helped revitalization of core team by

recruiting exceptional talent in route sales, vendor management, and project

management; visualized results and executed plans.

Resource Advocacy – Multiple years of personnel support as an appointed

Labor Relations Representative (Union Steward). Served as a liaison between

employees and management with a documented record of successfully

negotiating appropriate resolutions to employee/management disputes.

Professional Experience

Schwan’s Company

Area Sales & Distribution Manager [Rudyard/Clare, MI] 2008 - 2015 / 2015 - Present

Enforce safety standards within depot; drive accountability of safe behaviors by coaching sales team members and identify/mitigate risks.

Manage team development, execute performance management, and create a work culture where employees can thrive.

Recruit, interview, hire, on-board, and train new team members to set them up for long-term success.

Ensure successful customer service delivery as well as recovery.

Area point of contact for customer service communication and issue resolution with customers and the company call center.

Manage route productivity and asset/resource utilization for 15 fulltime Route Sales Reps; lead sales performance within an area of approximately $2 - $6M per year and maintain productive route structure by ensuring effective work hours and expectations are met, as well as route sequence integrity.

Effectively cascade key messages on areas of focus and strategic priority for the business and lead the team through any necessary changes.

Oversee the warehouse team to ensure execution of efficient warehouse operations; manage 12 fleet assets for the location, including compliance with pre- and post-trip inspections, utilization of PM schedule, (repair/maintenance breakdown pick-up, etc.).

Conduct essential administrative duties such as payroll, banking, equipment support, resource scheduling, and daily reporting.

Review financial reporting/KPIs to make informed decisions on cost controls, route productivity, product inventory controls, maintenance of assets, depot supplies, and profitability.

Implement and maintain compliance with all government and corporate programs and policies.

Jim Peacock Page 2

Professional Experience (Continued)

Sales Manager 2005 - 2008

Spearheaded sales and distribution activities within sales market.

Managed the preparation of sales forecasts to generate replenishment plans.

Assisted management team with the hiring, training and development of all direct reports.

Prepared and presented financial and budget reports to management on status and key performance indicators.

Monitored ongoing depot operations performance, communicate results and identify areas for improvement.

Initiated customer relationships through communication between sales, merchandising and distributions operations.

Ensured compliance with all company safety, policies and procedures.

Route Sales Supervisor 2003 - 2005

Was responsible for providing coverage for service routes in the absence of a Route Sales Rep.

Provided the Area Manager with leadership support as well as overall service support and recovery activities.

Supervised and coached teammates on the proper execution of all aspects of sales, service and operations.

Assisted with training new Route Sales Reps as needed.

District Project Manager 2002 - 2003

Consulted and coached Leaders to ensure adherence to environmental, health and safety (EHS) policies/procedures.

Assisted in training on operating procedures including annual review/certification and initial/refresher training.

Tracked new item performance, ensured project timelines were met and conducted analysis and reporting on an as-needed basis.

Developed effective and collaborative relationships with all stakeholders to include: sales, finance, R&D, capacity and supply chain planning, packaging, vendors and customers.

Early Career Profile

District Manager Sara Lee Bakery 1996 - 2002

Sales Supervisor Sara Lee Bakery 1994 - 1996

Route Sales Sara Lee Bakery 1988 - 1994

Damage Controlman (DC)(Enlisted Grade: E-5 / Petty Officer 2nd Class) U.S. Navy 1984 - 1988

Professional Organizations

Member, Freemasonry (Masonic Order)

Member, Big Brothers Big Sisters of Michigan

Education

Basic Engineering Common Core (BECC) / Class A School - DC Rating

NAVAL DAMAGE CONTROL TRAINING CENTER - Philadelphia, PA

U.S. Navy Recruit Training

NAVAL STATION GREAT LAKES (NAVSTA) - Great Lakes, IL

General Science Curriculum

MID MICHIGAN COLLEGE - Harrison, MI

Area Sales & Distribution Manager

Executive Assets

Business Strategy

Regulatory Compliance

New Business Development

Profit & Loss Management

Operations Management

Client Relationship Building

Logistics Planning

Strategic Partnerships

Performance Improvements

Marketing & Sales

Communications

Account Management

Contact this candidate