Customer Service High Volume

JC

JASMINE CRANFIELD

adzbz2@r.postjobfree.com 216-***-**** MarieĴa, GA 30062

Motivated, service-oriented Bartender with over 9 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Reliable and hardworking very Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment. Suggestive selling

Outstanding customer service

Safe serving knowledge

Alcohol ordering

Extensive spirits knowledge

Marketing and sales experience

Balancing the cash register

Licensed

Proficient in mixology

Laseters Tavern Atlanta, GA

Server Shift Leader

01/2020 - Current

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Upsold customers and optimized table-turns to outperform average sales Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Giving great service to ensure customer return

Holiday Inn Express Hotel Suites

Eastpoint, Georgia

Bartender Shift Manager

03/2019 - 01/2020

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Checked identification of customers to verify age requirements needed to purchase alcohol.

Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Collected food, wine and appetizer orders from patrons and promoted upsell items.

Stocked bar with beer, wine, liquor and related supplies. Monitored patrons to keep alcohol consumption at designated levels. Summary

Skills

Experience

Supported servers by preparing specialty drinks for patrons in all areas of establishment.

Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

Planned and updated menus to capitalize on changing trends in customer preferences.

Upsold customers from shelf to premium brands to help boost sales. Offered preferred tables and other special accommodations to VIP customers.

Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficient

Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.

Monitored daily checklists and side worksheets to keep other bar staff members on task.

Supervised cleanliness of guest service areas before, during and after service.

Winners Bar & Grill Cleveland, OH

Head Bartender/Closing Manager

02/2016 - 02/2019

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales. Checked identification of customers to verify age requirements needed to purchase alcohol.

Collected food, wine and appetizer orders from patrons and promoted upsell items.

Produced and balanced daily and weekly sales reports to assess and coordinate staff.

Monitored patrons to keep alcohol consumption at designated levels. Made product recommendations to customers based on preference, food pairings and special promotions.

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Designed and implemented new cocktails to drive customer interest and sales numbers.

Planned and updated menus to capitalize on changing trends in customer preferences.

Upsold customers from shelf to premium brands to help boost sales. Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Maintained consistent daily operations by establishing procedures and monitoring team performance.

Coordinated closing schedules and completed post-close reviews. Levy Restaurants Cleveland, OH

Banquet Bartender

01/2015 - 01/2019

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Stocked bar with beer, wine, liquor and related supplies. Monitored patron alcohol consumption to encourage safety. Checked identification of customers to verify age requirements needed to purchase alcohol.

Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.

Provided positive and knowledgeable responses to guest questions and desires.

John F Kennedy Cleveland, OH

High School Diploma

Education and Training

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