Customer Service Account Manager

Renee Kolumbus

Account Manager Profile

adzbyt@r.postjobfree.com • 770-***-****

LinkedIn • Alpharetta, GA 30004

Versatile and growth-focused professional with a strong passion to formulate and implement robust strategies to maximize sales and business growth. Skilled in managing key accounts and generating high-volume revenues. Expert in driving admissions/recruitment activities and ensuring accurate processing of applications to increase conversion of inquiries into enrolments. Expert in providing world-class service to clients, capitalizing on untapped growth opportunities, and fostering strong rapport with customers. Possess inclusive insights of educational counseling services and events management. Articulate communicator with remarkable interpersonal, analytical, problem-solving, prioritization, and organizational skills.

Areas of Expertise

Key Accounts Management

Superior Customer Service

Complex Problem Resolution

Strategic Planning & Execution

Educational Counseling

Team Leadership & Coaching

Talent Acquisition & Retention

Sales & Revenue Growth

Client Relationship Management

Professional Experience

The Art Institutes, Atlanta, GA 2006 – Present

Enrollment Counselor

Oversee all facets relating to time management, communications, and forecasting. Cultivate and maintain strong rapport with customers with a keen focus on maximizing overall satisfaction/retention. Provide exceptional services through outbound calls, face-to-face meetings, comprehensive presentations, and strategic follow-up procedures. Gather and validate applications, arrange appointments/schedules, and facilitate campus tours. Address numerous queries of prospective students by leveraging refined communication skills.

●Achieved consistent record-breaking enrollment numbers by meeting and surpassing yearly targets.

●Ranked among the top 1% of enrollment counselors in the Southeast.

●Countered various challenges and objections throughout the sales process.

International Assistant Director of Admissions

Provide outstanding service and guidance, while dealing with prospective enrollments on national and international levels. Deliver impeccable support with training and development of new onboards to facilitate in creation of business outcomes. Contribute to development and implementation of admission procedures as well as conduct interviews, pursuing the most qualified candidates for enrollment. Monitor admission process and recruit students to programs based on interests.

●Nominated by company Directors to execute new student events aimed at increasing the number of interested clientele and overall growth in new student enrollment.

●Attained Platinum status as the number one Salesperson in the entire organization for new student enrollment.

●Distinguished in exceeding required metrics and goals, while thriving in a multi-process environment.

Additional Experience

Recruiter Kelly Financial Services, Atlanta, GA

Education & Credentials

Bachelor of Science in Human Development & Family Studies Auburn University, Auburn, AL (Overall GPA 3.3 Major GPA 3.8)

Master of Science in Management Argosy University, Phoenix, AZ (GPA 4.0)

Honors & Awards

Top 5% Revenue generating Employee

Platinum Level Service Award

Best Customer Service Award (Multiple)

Most New Enrollments (Multiple)

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