PARMEET MALHOTRA

adzbxe@r.postjobfree.com 780-***-**** Edmonton, AB T6R0P9

Summary

Outgoing with 7+ years of experience in customer service. Skilled at closing sales, answering questions quickly and handling difficult issues professionally in the hospitality industry. Skills

Experience

• System implementation

• Shipping and receiving understanding

• Inbound and Outbound Calling

• Credit card payment processing

• Data evaluation

• Microsoft Office expertise

• Quality control

• Store maintenance

• Employee coaching

• Schedule mastery

• Customer relations

• High-energy attitude

• Project management abilities

• In-store support

• Direct sales

• Product organization

• Call Center Operations

Park Place Chiropractic

Front Desk Administrator

12/2022 – Current

California Pizza Kitchen

Bartender

07/2022 — 10/2022

• Experience training new employees.

• Strong customer service abilities and experience

• Flexible working hours

• Accounts Receivable/payable Experience

• MVA/WCB Experience

• Scheduling

• Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits.

• Operated POS terminals to input orders, split bills and calculate totals.

• Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.

• Promoted desserts, appetizers, and specialty drinks to optimize sales.

• Collaborated with host, bus person and cook to serve up food and beverage options.

Guru Restaurant & Bar

Server

08/2021 — 10/2022

Scotiabank

Customer Experience Associate

02/2021 – 12/2022

• Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits.

• Operated POS terminals to input orders, split bills and calculate totals.

• Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.

• Promoted desserts, appetizers, and specialty drinks to optimize sales.

• Monitored workflow and schedules to ensure timely delivery.

• Set and confirmed customer appointments.

• Verified prices and computed totals to complete accurate invoices.

• Entered information into system to update status reports Education and Training

Strathcona High School

01/2015

References

References: References available upon request.

Languages

Fluent in English and Punjabi

Harry Rosen

Clothing Advisor

03/2019 - 03/2020

Red Robin Restaurant

Hostess/Server/Bartender/Shift Leader

04/2016 - 03/2019

Shoppers Drug Mart

Cashier

04/2013 - 01/2016

• Applied exceptional skills in communication and conflict-resolution to improve decision-making process.

• Responded to concerns with definitive and insightful answers.

• Assisted with development of best-in-class solutions for internal and external customers.

• Helped resolve problems by addressing problems analytically and with real- world data.

• Consulted with clients to assess and meet short- and long-term clothing goal

• Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits.

• Operated POS terminals to input orders, split bills and calculate totals.

• Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.

• Promoted desserts, appetizers, and specialty drinks to optimize sales.

• Collaborated with host, bus person and cook to serve up food and beverage options.

• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Provided exceptional service to high volume of daily customers.

• Cash handling, customer service).

• Operated cash register collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Helped customers find specific products, answered questions, and offered product advice.

• Worked closely with front-end staff to assist customers.

• Maintained high productivity by processing cash, credit, debit, and voucher program payments for customers.

• Wrapped items and bagged purchases properly to prevent merchandise breakage.

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