Ousmane Seydi

Contact

Address:

**** ****** **** ******

Phone:

+1-240-***-**** (WhatsApp)

E-mail:

adzbw1@r.postjobfree.com

Additional Skills

• Microsoft Word- Expert

• Microsoft PowerPoint-Expert

• Microsoft Excel -Expert

• SPSS- Intermediate

Professional Summary

I am a proactive customer oriented individual who is hardworking, driven and very responsible person who is flexible and open to new experiences. I am passionate about the luxury industry, the hospitality and event sector and would love an opportunity to demonstrate my capabilities. During the course of my job at Andaz Dubai the Palm by Hyatt, I was a true team player and I ensured the best services to all guests. In addition, I demonstrated my hardworking and customer service skills by getting the best check in score twice in my time at the property Work Experience

June 2021-June 2022

Andaz Dubai The Palm, Dubai, UAE

• Checked in and checked out guests from the hotel, ensured they had a memorable stay and assisted guests with any requests

• Handled customer complaints with empathy and composure

• Answered calls, responded to emails, and spoke with clients face-to- face

• Made sure all registration cards and guest profiles were updated and upsold guests to the next room category when necessary

• Welcomed and arranged personalized services for all VIP guests. February 2019-August 2019

Sonatel Orange, Dakar, Senegal

• Created a database for Startups for the Linguere Digital Challenge

(Competition for female entrepreneurs)

• Helped organize events sponsored by the company as well as proactively participated in meetings with company partners

• Pitched ideas on how to improve performance and efficiency during meetings between the company and innovation and investment platforms that assist startups with their new businesses

Education

Septembre 2019- December 2021

International University of Monaco, Monte Carlo, Monaco

• Master of Science in Luxury Management

• Specialization in Hospitality & Events

• IFG Luxury Attitude Certificate

September 2013-June 2017

Concordia University, Montréal, QC, CANADA

• Bachelor of Arts in Sociology

Languages

English — Native & Bilingual

French — Native & Bilingual

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