General sales manager, City Toyota in San Francisco rated number one i

Javier Casas

Daly City, CA 650-***-**** adzbvx@r.postjobfree.com

lts-driven and dedicated General Sales Manager with 15+ years of experience surpassing sales, revenue, and business development targets leveraging exceptional leadership, sales strategy development, and management expertise. Adept at building high-performing sales teams, upscaling relationship management, and reinforcing initiatives to drive revenue and profitability. Demonstrated success identifying strategic opportunities and utilizing key insights to achieve exponential growth within the automotive sales industry. Core Competencies

Automotive Sales Management, Sales Analysis & Forecasting, Budgeting & Cost Control, Staff Leadership & Training, Consultative Sales Approach, Business Development & Marketing, Customer Service, Relationship Management, Sales Strategy Development, Product Demonstration, Sales & Revenue Optimization Professional Experience

Career Note: Personal Sabbatical April 2022 - Present

● Brief hiatus to improve leadership, customer service, and relationship management skills through personal and professional development

City Toyota Daly City, CA

General Sales Manager May 1990 - April 2022

● Streamlined sales operations via strategic leadership and direction and utilized business management expertise to optimize sales and customer service by

● Identified up-sell opportunities and coordinated with cross-functional staff to drive additional revenues and achieve sales goals

● Upscaled service delivery and encouraged timely resolution of complaints, increasing customer satisfaction index to 99%

● Communicated company policies, directives, and targets to sales team and liaised with staff to develop and implement strategic initiatives

● Assessed client needs and recommended new/used automobiles, showcasing cars and effecting test-drives to drive purchase

● Leveraged excellent interpersonal and communication skills in negotiating terms and conditions of sale and successfully closed deals, generating $12 million in annual revenue

● Launched promotional activities and marketing collateral, utilizing targeted ads to increase brand visibility

● Conducted performance reviews to identify shortfalls and set improvement goals, enabling staff achieve KPIs

● Directed workflow ofem55 ployees; offered guidance, constructive feedback, and training, optimizing sales team efficiency by

● Spearheaded recruitment and staffing; interviewed and screened applicants to ensure appropriateness of experience

● Implemented human resource policies and streamlined hiring process to foster diversity and inclusion in line with state and federal employment laws

● Improved budgeting by analyzing operational expenses and implementing cost-effective solutions, saving $12 million annually

● Maintained excellent work ethics; demonstrated respect, honesty, and integrity through exemplary leadership and preserved company assets

Additional Experience

United States Marine Corps Rank (Honorable Discharge) Education & Certifications

Name of degree, Name of institution, Year if in past 5 years Certified Criminologist, University of Phoenix

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